Director of Clinical Operations

LunaJoy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.

Please apply directly through our careers page for consideration.

Job Overview

We are looking for a Director of Clinical Operations to join our growing team. In this role, you will lead and optimize clinical and operational workflows, ensuring seamless delivery of care as we scale. You will collaborate closely with clinical, IT, and development teams to implement scalable systems, mentor staff, and drive the achievement of operational and clinical goals. Your focus will be on delivering high-quality care while preparing our organization to expand from supporting thousands to tens of thousands of clients.

As part of the LunaJoy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Key Responsibilities:

• Lead and mentor clinical and operations teams, fostering a collaborative environment that promotes high performance, professional development, and continuous improvement.
• Oversee and refine clinical workflows and operational processes, ensuring smooth, efficient operations across departments.
• Implement and monitor quality assurance programs, conducting regular audits to ensure compliance with regulatory standards and internal policies.
• Work closely with healthcare providers, IT, and other departments to streamline processes, deploy automated solutions, and enhance overall efficiency.
• Design and implement scalable systems to support growth, expanding operational capacity from thousands to tens of thousands of workers.
• Establish systems to track key performance indicators and operational health, using data analytics to make informed decisions.
• Provide strategic leadership in setting and achieving both short-term and long-term operational objectives.
• Oversee staffing models, technological tools, and budget allocations, ensuring resources are optimized for maximum efficiency.
• Build strong relationships with vendors and stakeholders to ensure timely procurement of essential resources and alignment with clinical goals.

Qualifications:

• Proven experience in managing large-scale operational systems, with a preference for backgrounds that include work in highly automated and tiered organizational settings.
• Experience managing operations for a workforce of 500+. Strong leadership skills with the ability to manage and inspire teams in a high-growth environment.
• Excellent analytical and problem-solving skills, with a strong emphasis on systems thinking, data-driven decision making, and the ability to implement strategies to enhance clinical performance.
• Familiarity with advanced technological solutions, including EHR systems and customer relationship management (CRM) systems.
• Robust project management skills and the ability to manage multiple projects simultaneously while meeting tight deadlines.
• Exceptional communication and interpersonal skills, capable of working collaboratively across various departments and with external partners.
• Knowledge of healthcare industry standards and compliance requirements.
• Proficiency in modern office, project management tools and advanced data analysis and EHR software: AdvancedMD, GHL, Power BI, Google Workspace, Asana, Doxy.me, Google Workspace, Asana
  

Nice to Haves:
Experience in mental health settings or related fields.
Additional certifications in healthcare management or operations.
Familiarity with the EOS (Entrepreneurial Operating System) framework.

Why LunaJoy?
Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space.

At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at Luna Joy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.

Please apply directly through our careers page for consideration.