Product Design Manager - Consumer Experiences

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The design team at Plaid is made up of product designers, researchers, and content strategists who work with our cross-functional partners to create Plaid’s products

In this role you will manage a team of individual contributors that are a mix of product designers, a researcher, and a content designer. As a leader for two product areas at Plaid you will be a member of the cross-functional leadership team for both units driving design execution, developing product strategy with Product Management leaders, and coaching your designers. You and your team will own the near-term design execution for your product areas while also leading the work to develop the long-term strategy for evolving Plaid’s products.

Responsibilities

• Shipping delightful and easy-to-use experiences, whether they’re for consumers or developers
• Working on all types of problems: complex, ambiguous, large redesigns, small wins, internal demos, etc.
• Closely collaborating with engineering, product, and marketing teams from planning through execution
• Producing high-quality work that not only pushes the experience forward, but inspires others and raises the quality bar
• Working directly with design, product and engineering leaders, helping craft compelling narratives, strategies, and inspiring demos
• Managing a team of individual contributors at different stages of their careers and coaching them to grow
• Joining a team of talented designers and contributing to our design culture through collaboration and leadership

Requirements

• 8+ years of product design experience
• 3+ years of product design management experience
• A portfolio demonstrating outstanding visual design, interaction design, problem-solving, and prototyping skills
• Experience leading large-scale redesigns or net new products, working on complex or ambiguous problems, and on high-viability consumer apps
• Experience managing a team of product designers to produce great work at scale
• An outstanding communicator, storyteller, and facilitator, who can bring people together and build a shared understanding with an inspiring vision and narrative
• Someone who is proactive, organized, curious, pragmatic, and can prioritize their own work independently to maximize their impact at the company