Account Manager - 12 month contract

We are Quantcast. A global Demand Side Platform (DSP) powered by AI. Rooted in our DNA is a strong foundation of measurement and consumer analytics, enabling us to empower marketers to reach audiences and achieve measurable advertising outcomes across the Open Web.

Since 2006, Quantcast has consistently set the industry standard by introducing groundbreaking initiatives such as the first measurement platform for digital publishers and the first AI-powered DSP. If you're prepared to be part of an enthusiastic team that crafts cutting-edge solutions, then Quantcast is the ideal place for you.

As an Account Manager, you will ensure success of current running campaigns, delivering world class customer support in order to exceed expectations of retaining and growing the business. You will start to take on the longer tail clients and ensure success of these campaigns with guidance from your manager, and will cultivate strong partnerships with both internal teams and clients where appropriate, to ensure campaigns are set up for success and deliver against the client objectives. You will help put together weekly reports with insights, Post Campaign Analysis and feed into recommendations and Quarterly Business Reviews.

We're hiring for a 12 month contract role with the possibility of being made permanent.

Responsibilities:

• Be the main point of contact for client campaign set up and support, resolving client issues in a timely manner.
• Partner closely with the Account Director and your manager to ensure that the onboarding of new clients is accomplished in a timely and efficient manner.
• Ensure agreed upon campaign is successful by consulting with clients on their campaign objectives and providing solutions to meet objectives.
• Drive growth through ongoing campaign renewals, and increase deal size over time.
• Work closely with Client services team to ensure operational excellence.
• Performance calls and weekly client reporting / PCA collateral.
• Provide input on quarterly client business reviews that result in continuous renewal and incremental revenue.
• Provide research and insights to deepen client relationships and scale new lines of business.
• Own and nurture relationships with key agency stakeholders for your book of accounts.

Requirements:

• Minimum 3+ years of client facing experience, preferably in a digital role at a media agency.
• Experience working at a sales house is also preferred, but not essential.
• Experience working with or executing campaigns on programmatic ad platforms (i.e. DV360, Meta, Tradedesk).
• Analytical skills.
• Demonstrated track record of success in outstanding customer service.
• Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision.
• In depth knowledge of traditional, digital and mobile media.

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