IT Support Specialist

The IT Support Specialist position will report to the IT Manager.

As the IT Support Specialist, you will:

• Assist in onboarding and off-boarding of employees, including system and account provisioning.
• Own and manage the inventory of 300+ Apple devices.
• Provide help desk support for all Earnies and contractors.
• Participate in the deployment of new tools, systems, and product features.
• Serve as new employee's first interaction on day one and help provide an exceptional onboarding experience.
• Strive to provide the best customer service to all Earnies.

About You:

• 1+ years of experience in a Help Desk or Desktop Support role.
• 1+ years experience in a corporate environment supporting Apple devices.
• Experiencing administering one or more of the following: Google Workspace, Slack, Okta, an Apple MDM, and other modern technologies.
• Strong customer service skills, including written and verbal.
• Excellent critical thinking and troubleshooting skills.

Even Better:

• Mac administration experience.
• Have used/supported JAMF or Kandji.
• Certified in Google Workspace or Okta.

Where:

• This role will be based in the San Francisco Bay Area.
• In-office work is expected 2-3 days a week or as needed.

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