Senior Client Data Implementation Manager

Data Solutions works with new customers to set up their data in Subscript and verify everything is correct

The basics

• The product ✨: We're building the premier metrics-first finance and billing platform that empowers B2B SaaS leaders to invoice their customers, tell their ARR story, and track accounting revenue, all in one place—regardless of how complex their customers' contracts are

• The role you'll play on our team:

  • You'll be the first point of contact for new customers after they've signed on to Subscript 🙌🏽, and will work with them through complex, data-intensive implementations 🤔. You'll hook our new customers up to their source data, help them clean and validate their data in Subscript, and help do the types of analysis that give them the most value 👍🏽.
  • Over the course of each implementation, you'll work to get ARR metrics, invoices, and accounting revenue clean and complete, referencing clients' CRMs (e.g. Hubspot, Salesforce), general ledgers (e.g. Quickbooks, Xero), billing tools (e.g. Stripe, Maxio, Chargebee), and spreadsheets. To get there, we rely heavily on spreadsheets, external APIs, advanced SQL, and occasionally Python.
  • You'll be the fifth member of the Data Solutions team, and will help define what the role becomes as we grow! You'll work closely with the whole company, including our co-founders Sidharth Kakkar and Michelle Lee. They formerly built and successfully exited a b2b saas company called Freckle Education, and this is their second start-up.
  • We're a young company with a lean team (only 14 people!), so you'll have a huge say in how we shape and build all parts of our organization 👯‍♂️. You'll have a ton of autonomy in defining + iterating on best practices and processes to really help both our customers AND our teammates reach the moon!
  • As a senior implementation manager, you'll not only work directly with the new clients you take on, but also support other team members as they encounter new challenges and could learn from your experience and insight.

• The way we work:

  • We are an asynchronous 🕛 team
  • we don't do scheduled internal meetings, so the vast majority of communication is available to anybody at any time in written documentation, whole-company Slack channels, and video documentation. If you're sick of pointless meetings, this is the place for you!
  • We operate completely autonomously 💃🏿
  • no one will tell you what to do; everyone gets transparent context and details about the company goals and you will figure out how to work towards them with the rest of the team!
  • This is a remote job 🌎 - work anywhere you want
  • Although we are fully remote and asynchronous internally, our clients are all over the world; you'll be taking live calls most days of the week with customers in California, Australia, or US-East, so a substantial overlap in your working hours is a must! You can expect to be working US-Pacific hours
  • We're a team that loves working together
  • we love playing board games 🎲 (these we do synchronously 🙂). Full-time team members meet up multiple times per year for live off-sites around the world (expenses paid!)

Our interview process

We like to be really transparent and communicative about everything at Subscript, including our interview process:

Our interview process is designed to focus on your intuition with analytics, and your ability to communicate clearly (both written and via recorded video). We're a fully asynchronous company, so that's how we will communicate in this interview process too 🙂 .

The interview will focus around your ability to understand, support, and engage our awesome customers 🤝

1. First, we'll ask you to work on spreadsheet task similar to the type of data work you'll be doing with our customers! As part of this simulation, you'll get a chance to ask clarification questions about the data 🔢.
2. Next, you'll work through a SQL exercise using postgres to show your ability in working with databases. We'll provide the data and details on the required output, and you'll provide the query to get there.
3. You'll next have a chance to show off your customer communication, as you create a piece of customer documentation that's critical to the customer onboarding process + lays the groundwork for the customer's continued success! You'll then use that to document to lead a live kick-off call with a brand new Subscript customer (who we will be taking on the role of for the purposes of the interview 🥸).
4. Finally, you'll have a chance to meet and talk with one of our cofounders. This isn't graded or used in evaluation—it's purely an opportunity for you to go to know us better and answer any lingering questions you might have. Of course, we also encourage you to ask any questions along the way! It's important for us that our company and working style is a good fit for you and that you have everything you need to make the right decision.

You might notice there's no "team fit" or "culture interview" included—our focus on the output above all else. Different people with different working styles can all be stellar teammates in their own way! The important part for us is the results.

Requirements

• Our ideal candidate loves data 🥰 (analyzing it, talking about it, advising our customers using it). You'll be acting as a key strategic advisor to our customers using that data!

  • We're looking for...
  • SQL mastery
  • serious spreadsheet skills
  • experience requesting and reading JSON data from APIs
  • satisfaction in getting to perfectly clean data
  • familiarity with B2B SaaS business models
  • ability to work US-Pacific time
  • 8+ years relevant experience
  • We're also happy to see (but don't require)…
  • comfort in Python
  • experience with general ledgers used in SaaS finance (e.g. Quickbooks, Xero, and and Netsuite)
  • exposure to CRM tools (Hubspot and Salesforce)

• You're kind, empathetic, and communicative 😄. Both externally, as you'll be collaborating closely with customers, as well as internally, as you'll be supporting with the broader team in written docs 📄 + recorded videos.

Benefits

Like all start-ups we're scrappy, but not scrappy on compensation: Subscript is committed to paying our awesome team members at market-rate. We're funded by First Round Capital and backed by several Angels at high-growth b2b saas companies.