Principal Customer Advocacy Manager

Unqork is the first Enterprise App Cloud solution, reshaping how organizations create, secure, and manage the entire lifecycle of their applications in the cloud—all with zero code. Unqork’s Enterprise App Cloud represents the next evolution of the application cloud layer, empowering enterprises to unleash business agility while removing the burden of technical debt. Unqork serves enterprises of all sizes, providing industry-tailored solutions for customers in financial services, insurance, government, and healthcare. Its customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services.

At Unqork, we are ignited by inclusive and thoughtful thinkers who aren’t afraid to challenge the status quo. We encourage you to apply!

The Impact U will make:

• Report into Senior Director of Customer Success
• You will oversee a portfolio of clients
• This is an individual contributor role
• You will be a partner with clients, internal teams and SI’s in the delivery of Unqork's platform and services
• You will guide customers through technical and business solutions to promote greater adoption, value, and usage of Unqork
• Be a strategic, long-term relationship manager; you will provide continuity from sale to production and beyond
• Ensure client needs are met at the highest level of quality regardless of delivery model and resources assigned
• Support ongoing account management, maintain and follow customer journeys, delivering value at every interaction with the customer
• Develop and execute customer success strategies, ensuring adherence to all best practices, compliance to agreed-upon roles/responsibilities
• Track and manage renewals, including appropriate teams as needed
• Support expanding use of Unqork: identify and drive expansion within accounts
• Educate clients on solutions, including new features and functionality
• Advocate for client needs including feature requests, and production support resolution
• Analyze client production support tickets and share strategic findings with clients
• Utilize health and success metrics to monitor portfolio and application usage to drive success strategy.
• Partner with Unqork Platform and Solutions teams on productization, templates, and features
• Communicate platform updates including new features and functionality and work with clients to build a test regimen; release management
• Partner with internal teams to drive success of accounts

What U bring:

• 7+ years of experience in customer success, consulting, project management, sales or similar client facing role relating to SaaS organizations - especially growing organizations with minimal structure
• Specific experience in client relationship management, technical delivery, product management, utilizing metrics driven decisions, and managing a portfolio of key customers
• Must have technical knowledge and a desire to learn the Unqork platform
• Combination of both service orientation and solution-minded approach
• Financial Services and/or Insurance experience is required

Compensation, Benefits, & Perks

💻 Work from home with a remote-first community

🏝 Unlimited PTO (and the encouragement to use it)

📝 Student loan payback program

🏥 100% employer-covered medical, dental, and vision options available to you and your dependents

💸 Flexible Spending Account (FSA)

🏠 Monthly stipend toward your WFH setup, vacation, development and more

💰 Employer-sponsored 401(k) with contribution match

📣 Robust DEI Program that compensates ERSG leaders for their efforts

🏋🏻‍♀️ Subsidized ClassPass Membership

🍼 Generous Paid Parental Leave

🚀 Join Aerodei at Unqork, where we track and report on diversity, equity, and inclusion efforts

💲 Hiring Ranges:

• Tier 1: $120,000 - $150,000
• Tier 2: $105,000 - $135,000

Unqork employs a market-driven approach to establish compensation ranges. In addition to a base salary, employees may also be eligible to receive a target incentive and company equity in the form of stock options.

An employee’s compensation within the range provided above depends on a variety of factors including, but not limited to, their location, role, skillset, level of experience, and similar peer salaries.

As a remote-first company, Unqork incorporates a geographic differential into our compensation structure, depending on the candidate’s location. We utilize a tiered system—Tier 1 and Tier 2—to accurately reflect local market rates and ensure our compensation packages are both fair and competitive.

Our geographic tiers are defined as follows:

• Tier 1: New York Metro, Seattle Metro, San Francisco Bay Area, Southern California, and Washington, D.C. Metro
• Tier 2: All other US and US territory locations

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

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