Principal Social Listening Engineer

Are you ready to take on a high-impact role where you’ll shape and deliver the technology behind an industry-leading social marketing platform? Scrollmark is on a mission to redefine social commerce by providing businesses with tools that grow communities, increase engagement, and drive revenue through social messaging—a powerful channel most brands overlook. Our platform empowers businesses with innovative solutions for community management, customizable loyalty programs, DM subscriptions, and social attribution, transforming engagement into measurable results. All powered by Mark, the premier copilot for social media management.

About the Role

As a core member of the engineering team, you’ll be responsible for developing and maintaining the backend infrastructure and product-facing features that define the Scrollmark experience. You’ll work on essential platform components, collaborate across teams, and apply your expertise in building systems to drive a seamless user experience. In this role, you’ll:

• Build and maintain scalable, reliable backend systems and APIs that directly impact user-facing features

• Develop and refine distributed systems, performance optimization techniques, and integration of third-party tools, including familiarity with modern AI tooling where relevant

• Work closely with product and UX teams to iterate based on customer feedback and improve user experience

• Stay up-to-date with industry trends, leveraging advancements to enhance platform efficiency and stability

• Balance product-focused feature development with technical excellence to ensure a seamless, high-quality user experience

About You

We’re looking for someone who has:

• 5+ years of hands-on software engineering experience, delivering production-ready code

• Strong understanding of time series data, metrics collection, and statistical analysis to drive data-informed decision-making and optimize performance

• Proven experience with backend systems, distributed architectures, and API design for scalable applications

• Familiarity with modern AI/ML tooling is a plus, such as prompt engineering and retrieval-augmented generation (RAG)

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a related field

• A strong product mindset, with a commitment to building impactful features that drive the success of the product

• A growth mindset—you learn quickly, work independently, and are excited to build, iterate, and launch features that shape our product

Why Scrollmark?

This is a fantastic opportunity to grow your career and work directly with our CTO, with additional support and mentorship from senior team members. As a venture-backed early-stage startup, we’re offering a high-growth, product-focused environment where the technology you build will immediately reach users, influencing their daily interactions. Our fast-paced culture thrives on respect, passion, and inclusivity, with a commitment to constant improvement and groundbreaking innovation.

If you're excited to work on cutting-edge backend systems in social commerce and join a dynamic engineering team, apply today and become part of Scrollmark’s journey to reshape social!