Senior Analyst

About the Role

The Senior Analyst will be instrumental in providing strategic insights and actionable recommendations that enhance data-driven decision-making across the organization. In this role, you’ll create a measurable business impact by using your advanced analytical skills and problem-solving abilities to interpret complex data, conduct research studies, and support cross-functional initiatives. Working closely with Product Managers and teams across the organization, you’ll uncover key business insights, develop optimization strategies, and validate them through experimentation.

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis, delivering highly actionable insights from “deep dives” into key business areas
• Analyze large datasets, both internal and external, to identify growth and optimization opportunities
• Effectively communicate findings and recommendations to diverse stakeholders, including senior leadership
• Act as a strategic partner to key stakeholders, aligning analytical efforts with business objectives. Provide insights to inform strategic decisions, guide product direction, and ensure alignment with the company’s long-term vision
• Perform Descriptive and Prescriptive Analytics using advanced Machine Learning/LLM models, A/B testing, multi-armed bandit (MAB) experimentation, and build reports to understand key business trends
• Develop, track and implement business metrics that will help to drive the business
• Contribute to the development of growth strategies, both from a marketing and operations perspective
• Gain deep insights and develop segmentation of the JustAnswer audience to guide informed strategic decisions

What We’re Looking For

• 7+ years of experience in data analytics, or a similar role, with demonstrated success in delivering high-quality analytical work
• Strong SQL skills with experience writing complex queries to extract and analyze data
• Experience with Google Analytics, BigQuery, PowerBI, and Python/R is desired
• Knowledge of machine learning concepts, specifically segmentation techniques and model development is highly preferred
• Experience with large language models (LLMs) is a bonus, however, we welcome candidates who are eager and motivated to rapidly learn about and engage with emerging AI technologies
• Expertise in Descriptive and Inferential Statistical Analysis
• Strong experience in setting up and driving A/B testing or Hypothesis Testing, with the ability to analyze results effectively
• Preferred experience in developing, scaling, and automating self-service analytical tools
• Ability to translate analytical results into business recommendations
• Excellent written and verbal communication skills, with confidence in communicating across all levels of management and diverse business functions
• Experience within e-commerce or customer experience products is a plus
• Proficiency in analysis and business modeling using Excel
• Bachelor’s degree in Analytics, Data Science, Statistics or a related field. A Master’s degree is a plus

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States

Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE