People Operations Coordinator

About this role:

As a People Operations Coordinator, you will ensure timely and accurate responses to employee inquiries, manage key employee life cycle processes like onboarding and offboarding, and streamline operations to promote self-service. You'll collaborate with the People Team to transition processes, develop training and documentation, and establish quality assurance to maintain data integrity. Additionally, you’ll track key performance metrics to monitor service levels, response times, and customer satisfaction, ensuring that employee resources are always current and accessible. The ideal candidate will play a pivotal role in driving operational efficiency and fostering a positive employee experience at Faire.

What you’ll do:

• Provide timely and accurate responses to employee inquiries through our shared services platform, and identify solutions to enable more self-service or streamline processes.
• Manage employee and contingent worker life cycle processes, including onboarding, offboarding, job changes, and compensation adjustments.
• Collaborate with People Team members to transition processes from COEs into our front-line team.
• Develop ongoing training and documentation of processes and activities within the team’s scope of work.
• Establish internal quality assurance processes to ensure data integrity, and leverage key metrics that help measure performance against SLA's, volumes, customer satisfaction, quality, response times, etc.
• Ensure all employee resources are up to date and drive more employee self-service.

Qualifications:

• 2+ years of experience in a generalist role managing full employee life cycle processes
• Strong organizational skills with attention to detail and data accuracy
• Demonstrated track record of process improvement, and finding opportunities to streamline work
• Must be thoughtful about the employee experience and address employee questions and concerns with empathy and care
• Adaptable and consistently deliver excellent results in a high-demand setting
• Strong written and verbal communication skills with the ability to understand complex business needs and translate them into efficient processes
• Experience with HRIS systems and shared services platforms
• Knowledge of employment laws and regulations is a plus
• Experience with creating documentation and delivering training is a plus
• Ability to work both independently and collaboratively within a team

Salary range:

New York: the pay range for this role is $78,500 to $108,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.