Technical Solutions Associate

Founded in 2018, Persona is a 250-person tech startup based in San Francisco, backed by Index Ventures, Coatue, Founders Fund, and First Round Capital. Persona offers flexible building blocks that help businesses fight fraud, stay compliant, and build trust among their customers. For example, Coursera uses Persona to ensure the right person is earning each degree, OpenAI uses Persona to prevent the misuse of ChatGPT, and Lime checks the ages of customers before they ride electric scooters or bikes. To learn more, check out this short video.

As a Technical Solutions Associate in the Technical Leadership Program, you’ll get the opportunity to leverage your technical degree to solve complex business and technical challenges. You’ll gain business and customer-facing acumen by rotating across our Solutions Engineering and our Sales Engineering teams, allowing you to get exposure to all aspects of working at a growth startup. If you want to use your engineering skills to help drive business growth, this position is perfect for you.

About the program

• 20-month rotation program for December 2024 and December 2025 graduates where you’ll learn: Technical selling and demoing, solution design and architecture, implementation, solution deployment, & technical strategy
• Best in class 6-week training program, covering company and role onboarding, and technical product training
• Assigned mentor throughout the duration of the program
• Cohort dates are fixed in January and July
• 6-week training program, covering company and role onboarding, and technical product training
• Assigned mentor throughout the duration of the program
• Cohort dates are fixed in January and July

What you’ll gain from the program

• Technical challenges: You’ll learn how to own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment for our customers ranging from startups to Fortune 10 companies.
• Dynamic business exposure: You will be exposed to various facets of our growing business. You will collaborate with teams across the organization, including Product, Engineering, and Sales, gaining a broad understanding of how different functions work together.
• Business growth partnerships: You will partner with members of our Sales and Post-Sales functions to help solve problems and drive business results. You’ll understand how to prioritize features and solutions that will help us win new business from startups to Fortune 10 companies.
• Impactful contributions: You will become an expert in Persona’s platform products and future offerings, and directly inform Persona’s product roadmap and go-to-market strategy. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices.
• Mentorship and growth: You will receive 1:1 mentorship directly from a member of our sales and post sales team, allowing you to learn from seasoned professionals and develop the skills needed for a successful career in the tech industry.
• Professional development: You’ll build relationships with Persona’s executives made up of former Square, Dropbox and Coursera alumni. Persona offers an environment heavily focused on learning and development, with opportunities for career advancement across teams.

What you’ll bring to Persona

• Curiosity: You have a passion for learning and embracing new challenges
• Technical aptitude: You have a desire and ability to learn complex technical concepts (technical background a plus!)
• Strong interpersonal skills: You have a genuine desire to provide exceptional customer experiences and contribute to a customer’s success
• Empathy: You can understand and manage the needs of others, and build an environment where others feel understood
• Outstanding verbal and written communication skills: You can effectively convey complex concepts to different audiences
• A growth mindset: You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment

Location and Travel
This is a full-time position based in our HQ in downtown San Francisco. Our in-office days are Tuesday - Thursday, with the option to work from home on Monday and Friday. Many associates are expected to transition into full-time positions after completing team rotations. This position may also include up to 15% travel.

Benefits and Perks
Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, mental health days, family planning benefits, professional development stipends, and wellness benefits, among others.

At Persona, we believe in people above all else. We strive to create an inclusive environment where everyone's contributions are valued and their growth is supported. We're honored to be recognized as one of Fortune's 2023 Best Medium Workplaces, a testament to our commitment to fostering a world-class team. You can read what it’s like to work at Persona on Glassdoor.