Customer Service Manager

About Us:
HypeFactor (HF) is an AI-Powered, Expert-Perfected LLM Engine that creates and orchestrates all your branding, marketing and growth needs. With the power of AI, brands are able to execute faster, more cost effectively and in a smarter, more coordinated fashion with HF. But as with any LLM model, it requires smart, human-guided inputs.

We are expanding our team and looking for dynamic CSMs to provide our clients with exceptional account management, provide the know-how to maximize the quality of output of HF and to provide creative ideas and marketing and branding know-how on our clients’ HF journeys.

Job Description:
As a CSM, you will play a crucial role in supporting our clients’ success. Your primary responsibility will be to work closely with HypeFactor subscribers, ensuring they effectively utilize and maximize our tools to meet their marketing objectives. You will also work alongside CMO Advisors in order to elevate HF’s quality of output, adding the expert-perfected element of HF’s brand promise. This role is ideal for individuals who are passionate about branding and marketing and are keen to develop their skills in customer success, client management and marketing and branding consulting.

Key Responsibilities:

• Serve as the main point of contact for platform subscribers, providing them with ongoing support and guidance.
• Understand the specific needs and objectives of each subscriber and help them navigate and utilize our marketing platform effectively.
• Build a competency around the ins-and-outs of HF’s functionality, workflow and ways to maximize HF’s quality of output.
• Conduct regular check-ins and meetings with clients to discuss their progress, challenges, and opportunities for better leveraging the platform.
• Provide training and demonstrations to new and existing subscribers on platform features and updates.
• Collaborate with technical support and other internal teams to address client inquiries, troubleshoot issues, and ensure a seamless user experience.
• Monitor client usage and engagement with the platform, identifying areas for improvement and upselling opportunities.
• Collect and relay client feedback to the product development team to aid in the enhancement of platform features.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience).
• 2-5 years of experience in account management, customer service, or a client-facing role, in marketing, consulting and/or customer success.
• Strong understanding of branding and marketing principles and practices.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Highly organized and detail-oriented, with the ability to manage multiple accounts simultaneously.
• Proactive and eager to learn with a problem-solving attitude.
• Familiarity with marketing platforms and technologies.