Senior Product Manager, Postmark

ActiveCampaign is seeking a Senior Product Manager for Postmark, our transactional email product and business unit. The successful candidate will define the roadmap and drive product execution focused on innovating the Postmark platform. In this role, you will ideate, draft, and shape Postmark’s roadmap while closely collaborating with Engineering, Design, Marketing, and customer-facing teams.

What your day could consist of:

• Working closely with stakeholders across ActiveCampaign to define, evangelize and deliver on the Postmark roadmap
• Collecting and analyzing feedback from our customers and key stakeholders to build out requirements and relentlessly drive execution
• Building deep customer and market understanding by working with external and internal stakeholders
• Facilitating communication across the organization and to our customers
• Partnering with marketing, customer, engineering teams and other organizations to ensure successful GTM & operational readiness

You are a strong fit if:

• You’re a product leader with deep domain and passion for the tech landscape, with a deep understanding and background in transactional email
• You deeply understand building platform capabilities to unlock innovation with API first product capabilities; and balance that with intuition for creating great customer experiences
• You can gracefully manage ambitious stakeholders' requests and multiple priorities + distill them into the most important things to accomplish + create action plans to deliver
• You are obsessed with delivering customer value
• You possess entrepreneurial and ownership spirit and have the ability to thrive with ambiguity and change; and you’re a utility player when the situation calls for it
• You care about the details that matter and have a passion for great customer experiences
• You’re a great communicator

What is needed:

• 5+ years experience as a product manager in SaaS, preferably working with email platforms
• Experience working in and with APIs
• Understanding of incorporating AI/ML techniques into the product is a plus
• Strong understanding of how to empower internal and external ecosystems to build value for customers
• Deep entrepreneurial and ownership spirit and ability to thrive with ambiguity
• Ability to breakdown complex projects into work streams, achievable roadmaps and iterative releases that deliver customer value
• Being a curious learner in fast-paced environment
• Excellent written and verbal communication skills
• Be able to communicate with a variety of internal and external audiences and clearly articulate the product roadmap
• Be effective at communicating the “why” to various audiences and achieve buy in
• Ability to effectively coordinate across internal teams such as finance, operations, marketing, engineering and design
• Proven track record of execution and delivery of successful products
• Strong analytical skills with ability to make decisions without perfect information
• Ability to distill high level requirements into actionable strategies/plans
• Ability to prioritize work and understand the trade-offs to make the best decisions for your products
• Ability to lead by example and to drive quality in team, department and organization