Field Service Technical Trainer - APAC

We are looking for an engaging, dynamic, and driven individual to join our Customer Solutions team and to drive high level technical training and field service to our Value Added Reseller community. As a technical trainer and support engineer, you will be responsible for Field ServiceTraining and Customer Support and for the APAC region at Markforged.

This role complements the sales team to provide a full range of solutions and services to our customers and partners. You will provide training, investigate and provide solutions to help solve customer problems, both remotely and in the field.

What will you own:

• Provide technical training and support to our Reseller Partners
• Oversee and assist with 3D Printer Installations at Customer Sites
• Mentor, evaluate, and certify the skills of the Reseller Installers for future solo work
• Attending meetings and trainings to maintain familiarity with current product
• Provide follow-up support and engagement for Resellers you have engaged with
• Update installation and troubleshooting documentation
• 30%-60% Travel depending on training schedule
• Any other duties as reasonably required

What you have:

• Experience providing training in a technical environment, either onsite setup training or in a classroom
• Experience providing technical support for Additive manufacturing equipment
• Active passport
• Proven experience with Electronic Diagram literacy and diagnostics
• Ability to multitask and work under pressure at times to meet deadlines
• CRM experience Salesforce, Slack , Jira, Confluence is preferred
• Customer service experience
• Ability to work in a team-focused, deadline-driven environment
• Strong project management skills with the ability to juggle multiple projects, organise and prioritise, and respond quickly to changes

• Understanding of and enthusiasm for working across multiple cultures and time zones

• Self driven, with the ability to take ownership of support cases while working within a team

• Excellent communication and analytical skills

• Excellent spoken and written English. Fluency in other languages is a plus

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