Senior Solutions Manager

Reimagine the infrastructure of cancer care within a technology and science community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.

We're looking for a Senior Solutions Manager to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Are you ready to be the next changemaker in cancer care?

What You'll Do

Flatiron’s real world evidence (RWE) solutions are helping life science companies accelerate oncology R&D, design clinical trials, attain regulatory approvals and much more. The Senior Client Solutions Manager (CSM) plays an instrumental role in designing and delivering fit for use data and services that serve our customers needs, configuring and executing on the solution, and ensuring customers derive maximum value from it. As an Account Lead you will own and oversee a portfolio of work for a particular client (or group of clients). You will support a cross-functional client-facing team aimed at identifying and delivering high-impact RWE solutions across the drug development lifecycle. You will engage with clients and internal teams throughout to ensure successful scope identification, solutions design, execution, delivery and client satisfaction.

The ideal candidate is highly analytical, customer obsessed, comfortable with ambiguity and brings a track record of removing both technical and logistical roadblocks to meet customer needs. In addition, you'll also:

• Lead and oversee scoping and execution of a portfolio of solutions (e.g. real-world data deliverables and/or analytic services) in parallel. As the account owner, prioritize tasks across projects and teams based on comprehensive judgment of trade-offs
• Partner with Flatiron Life Science Partnerships and Research Sciences teams and Flatiron customers to ensure a clear understanding of the customer need and any additional considerations (e.g. budget, timeline, expertise, etc) that might affect the solutions you come up with.
• Design fit-for-purpose RWE solutions for our customers, which includes understanding and breaking down use cases, defining patient cohort selection criteria, designing specific data models, aligning on analytic approaches and setting the right quality bar for the cross-functional team to execute against.
• Manage and grow junior solutions and project managers to support your customers scoping and execution needs.
• Interface with and lead problem-solving discussions with internal stakeholders (e.g., Life Sciences Partnerships, Research Oncology, Clinical Data Abstraction, Product, Engineering, and Quantitative Sciences) to ensure that all necessary inputs are considered and the team makes sound decisions
• Lead or support meetings and engagements with customers (e.g., Life Sciences companies) and communicate progress and decisions clearly and regularly to internal and external stakeholders
• Create and standardize processes so that each project is easier, faster and/or of higher quality than the last one

You’ll be our key liaison between our Life Sciences Partnerships, Research Sciences, Research Oncology, Clinical Data Abstraction, Product, and Engineering teams to drive projects while scaling Flatiron’s long-term research offerings.

Who You Are

You are skilled in project management, analytical/quantitative thinking, structured communication (both oral and written) and excited about learning and becoming an expert of the Flatiron ecosystem. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who recommends improvements and alternative solutions to resolve problems. You effectively lead cross-functional teams and value the chance to make an important impact.

• At least 5+ years work experience in a client-facing role in a highly structured or scientific environment (i.e.,consulting, RWD/RWE, the pharmaceutical industry)
• Comfort architecting custom solutions and scoping engagements in partnership with client and internal stakeholders
• Superb project management and communication skills
• Highly organized and results oriented with a high degree of ownership
• Comfort executing in ambiguous, rapidly evolving businesses with multiple stakeholders and dependencies
• Demonstrated bias for action
• Strong written and verbal communication skills
• Bachelor's degree or equivalent experience
• Experience working on cross-functional teams
• Passion to fight cancer

Extra Credit

• Experience or coursework in in a quantitative discipline such as biostatistics, epidemiology, applied statistics, health economics, or a related discipline

Where you’ll work

In this hybrid role, you’ll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website.