Senior Product Manager

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO.

We’re making new and exciting things – and we could really do with your help.

As a Senior PM working within the Ecommerce Product team at MOO, you will be accountable for understanding and balancing the needs of the user and business at the top of the funnel. With a particular focus on growing the amount of quality sessions funnelling through the landing and website pages, and then handing over to the customisation Product - where users upload their artwork and design their physical products. You'll need to consider how users arrive at the site, as well as the complexities in customising and purchasing our products further downstream - ensuring that a seamless experience is provided to our users. To do this effectively, a great understanding of the end to end experience is needed, and a highly collaborative working style is essential to ensure that across the ecommerce experience there's alignment across Product, UXD, and Engineering.

Our Product team is growing, and this role will be accountable for leading a cross functional team on defining Product outcomes, driving strategic prioritisation, testing and building our technical platforms, based on our strategy. You will work closely with the Head of Product on the future direction of the platforms - and ultimately of MOO. There is a real mix of greenfield technology, continuous delivery, and customer facing discovery work to drive. But most importantly, it is about our fabulous internal and external customers.

Responsibilities

• You'll be a strategic leader, responsible for defining and executing product initiatives within the ecommerce space, creating impactful product value propositions for both B2B and B2C markets. The role involves developing and communicating long-term strategies that reflect evolving market trends and innovations, while also ensuring short-term delivery objectives are met. Key responsibilities include defining and aligning the product vision, managing your Products roadmaps, and planning cross-functional initiatives to achieve quarterly and yearly goals.
• This role requires strong collaboration with cross-functional teams, including designers, developers, and key stakeholders, to ensure the successful execution of product launches and ongoing iterations. You'll take ownership of the product discovery process, ensuring hypotheses are tested and decisions are driven by robust data insights. Leading user research and ensuring a customer-centric approach are crucial, with a focus on balancing quantitative and qualitative insights to shape product development.
• The successful candidate will be responsible for setting clear KPIs, creating performance dashboards, and driving the team to meet targets, while fostering a culture of agility and flexibility. They will be adept at managing iterative development processes, leading teams through pivots and changes, and ensuring that delivery remains aligned with both the product strategy and the wider business objectives.
• Key skills include a deep understanding of ecommerce platforms, order management systems, and site merchandising, alongside expertise in user experience, design principles, and data analytics. The ability to transform data into actionable insights and effectively communicate these insights to inspire and align teams is essential. Experience working in cross-functional, agile teams and strong stakeholder management skills are vital to success in this role.
• The ideal candidate will possess a strong background in both B2B and B2C ecommerce, using their expertise to ensure optimal product-market fit and drive business growth. A highly motivated self-starter, you will be capable of managing competing priorities and thriving in a dynamic, fast-paced environment.

About You

• We’re looking for someone who has a genuine passion for Product Management. You enjoy dissecting processes, putting ideas back together, identifying challenges, and engaging in constructive discussions about features. Complex product challenges intrigue you, and you’re always on the lookout for elegant, simple solutions. With an agile mindset, you thrive on learning and adapting, recognising when to pivot based on fresh insights. You’re committed to quality and meticulous in both written and numerical details.
• Technically skilled, you have a solid record of successful delivery in technical roles. You can effectively translate complex technical capabilities and constraints into clear, accessible language, guiding and enhancing technical improvements along the way. You’re adept at balancing an understanding of both customer needs and technical architecture, enabling you to track key metrics and ensure products meet critical service standards.
• Customer focus is at the core of your work. Actionable insights drive you, and you prioritize user research, actively seeking ways to understand your users better and address real customer needs. Positive and empathetic, you approach challenges with patience and a user-centred perspective.
• You enjoy building and strategising, and an ideal week for you might include user story mapping, diving into data for insights, collaborating with stakeholders to optimise and innovate, reviewing and approving stories, and celebrating team achievements.
• You’re comfortable discussing data flows, collaborating with architects and engineers on technical limitations, working with Designers and Researchers on discovery, and you have an intuitive sense for recognising issues early on.
• Self-motivation is key to your success. Driven by a desire to deliver excellence, you continuously look for ways to enhance the customer experience. You work well independently, with minimal supervision, and proactively push forward to create meaningful outcomes for both internal and external customers.

Nice To Haves

• Working with strategic 3rd party partners, suppliers and SaaS solutions.
• Familiarity with merchants’ technology stacks - ecommerce platforms, payment gateways or order management systems
• Experience of contract negotiation and vendor selection