Process Optimization Specialist

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for an experienced Process Optimization Specialist to assist the Operations Process Optimization Manager in evaluating, designing, and improving internal operational processes. The primary focus will be to enhance work efficiency, reduce waste, and drive continuous improvement across the business. This role will collaborate with multiple departments to ensure that all operational processes follow best practices and are continuously optimized.

What You’ll Do

• Process Analysis and Evaluation: Analyze existing business processes to identify issues, bottlenecks, inefficiencies, and opportunities for improvement.
• Process Improvement Recommendations and Implementation: Based on the analysis, propose process optimization recommendations, and design and implement improvement plans to enhance process efficiency and work quality.
• Cross-departmental Collaboration: Work closely with various departments to ensure the smooth execution of process optimization projects and the meeting of the needs of all stakeholders.
• Data Analysis and Monitoring: Collect and analyze key process-related data, monitor the effectiveness of improvements, and regularly report optimization progress to management.
• Training and Support: Provide training and guidance on process improvements to relevant departments and staff, ensuring the optimized processes are effectively implemented and sustained over the long term.

Requirements

• Bachelor's degree or higher, with a preference for majors related to business management.
• 2+ years of experience in process optimization or project management.
• Strong data analysis skills, with a systematic thinking approach and problem-solving ability.
• Proficient in using analysis tools such as flowcharts, Excel, and Power BI.
• Strong project management skills, with the ability to drive the successful implementation of optimization efforts.
• Excellent communication and collaboration skills, capable of effectively engaging with cross-functional teams or internal staff.
• Proactive, detail-oriented, and highly responsible.

Nice to Have

• Language: Fluent in English listening, speaking, reading, and writing.
• Skills: Proficiency in tools such as Python, Kettle, and RPA (Robotic Process Automation) is preferred; experience in Lean Management and Six Sigma is a plus.