EBR Support Specialist

About Us

We are a very profitable and fast-growing healthcare startup—a small and mighty team of 200 helping people find and enroll in ACA health coverage. As the largest health insurance exchange for the ACA, enrolling more individuals than healthcare.gov and all our competitors, we have helped over 10 million people enroll in health coverage to date in 2024. We're a mission-driven team that advocates for and cares deeply about the people we serve.

We're a double bottom-line company: revenues and enrollments in ACA coverage. The ACA brings high-quality, comprehensive, affordable health coverage within reach for low-income Americans, and we exist to make that promise a reality. Your contribution will help hundreds of thousands of people navigate the complex and confusing health insurance industry and enable them to access health care when needed.

We are committed to building a team balanced in representation to serve best the people who use our products. We believe in creating inclusive and equitable spaces that build trust and respect and foster a sense of belonging. These values are at the core of our culture and will continue to lead our organization to successful outcomes.

About the Role

The EBR Support Specialist will be a part of the growing EBR Operations team. You will report to the EBR Director of Operations and your primary responsibilities will include assisting with daily tasks, generating reports, managing administrative tasks, and supporting the business SMEs and EBR Generalists in their operations roles.

The compensation for this role is $17.86-$21.83/hour + equity + benefits.

You Will:

• Match payments in suspense to the correct subscriber and policy

• Proactively support audit response and readiness activities

• Support ongoing operations

You Have:

• Comfort with basic billing, payment, and banking concepts

• Basic knowledge of Excel, Smartsheet, CMS Portals, and other office applications

• A willingness to collaborate with Operations team members to contribute to operational needs as they arise

• Experience with repetitive task management, as your role will largely involve routine tasks like data entry, report generation, and document formatting

• A love of following established processes to ensure we maintain compliance and accuracy

What We Offer (Full-time, Not Temporary/Not Seasonal)

• Remote-first company (US-based remote only)

• Great compensation package at a high-growth, profitable company

• Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents

• HSA/FSA options with corresponding contribution limits

• Monthly grocery stipend and home internet reimbursement

• 401K w/ a match after a grace period

• Life and AD&D coverage

• Disability insurance (Short and Long Term)

• Parental leave

• Four (4) weeks of paid vacation in addition to paid holidays

• Home office budget for remote team members

• Mental health and other wellbeing support programs through a partner network

We welcome and encourage people of diverse backgrounds, experiences, identities, abilities, and perspectives to apply. We are an equal opportunity employer and a fun place to work. Come join the team at HealthSherpa! #LI-Remote