People Support Specialist

At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! Our People team is looking for a People Operations Specialist who will be responsible for managing employee’s day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help Desk practice to the next level. Please note that this role requires you to be in our London office three days per week.

The ideal candidate should have experience collaborating with global, distributed teams, and be comfortable driving People Operations best practices, processes and programs.

As a team member we are looking for someone who embodies our core values: someone with grit that the team can absolutely trust, who genuinely cares about our people, and who acts with candor and humility. Collaborating with a global team, you will be a strong communicator, empathetic and humble and comfortable with the unknown. We can guarantee a career journey that is filled with change and growth as part of being a core member of a global and evolving company.

YOUR ROLE WILL CONSIST OF:

• Respond to tickets accurately and within the SLA. Tickets may include:

  • Employee data changes
  • New hires & terminations
  • Report requests
  • Primarily scope: UK & AUS

• Promote employee experience and customer service when responding to tickets and building workflows

• Have a mindset for process improvement, implementation, and documentation. We are constantly evolving our processes towards global efficiency and automation.

• Document all processes for internal training and external self-service

• Review data and run frequent audit procedures to ensure data integrity and accuracy

• Be a trusted advisor on questions related to People Team policies, procedures, and programs, especially in regards to UK and AUS labor law and local compliance.

• Generate workforce reports related to headcount, attrition, and other data required by the team

• Collaborate on People Team programs, including:

  • Global Mobility: Visas & PEO management
  • Leave of Absence and Time Tracking
  • Collaborate on the build of Knowledge Management System (KMS) & policy repository

• Role based in the office (2-3 days per week)

YOU MIGHT BE A FIT IF YOU HAVE:

• Strong UK knowledge of employment law compliance
• Exposure to EMEA Market
• Ability to work from our London office two-three days per week
• Can manage the business-as-usual activities with a high level of autonomy
• Strong analytical and numerical skills, problem-solving, and judgment
• 1 to 3 years of HR experience
• Excel advanced knowledge
• Attention to detail
• Action oriented. A doer who biases towards action.
• Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)

INITIAL PRIORITIES:

• Learn current People Support Desk processes and practices
• Advise where processes can be improved
• Identify gaps in process or knowledge

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

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