Customer Experience Specialist - Acceptance

About Us

Duitku.com (an Aspire company) is an online payment solutions provider. We offer online payment coverage for users in Indonesia with credit and debit cards, mobile payments, e-wallets, bank transfer, prepaid cards, vouchers and many others.

About the Role

We are seeking a detail-oriented and reliable Customer Service Staff to join our team.

Customer Service is any activity intended to provide satisfaction through good service. The services provided include receiving complaints and assisting Customers in solving their problems. A Customer Service must be good at finding solutions to solve problems faced by Customers.

The primary responsibility of this role will be to update and maintain information in our company databases and computer systems. The duties will include:

• Promptly addressing and resolving customer complaints with efficiency and professionalism.
• Providing comprehensive assistance and effective solutions to customer inquiries and challenges.
• Conducting thorough validation activities to ensure accuracy and completeness in issue resolution.
• Collaborating with cross-functional teams to optimize and elevate customer support processes.
• Proactively identifying opportunities for improvement in customer service procedures and suggesting enhancements.

Minimum Qualifications

• Bachelor's degree in any field.
• 1–3 years of experience in customer-related services.
• Strong team player with a diligent, friendly, and honest approach.
• Excellent communication skills and a knack for creative problem-solving.
• Meticulous attention to detail in all tasks.
• Demonstrated responsibility and reliability in previous roles.
• Flexibility to work shifts and nights to ensure comprehensive customer support.

Preferred Qualification

• Good communication skills.
• Proficiency in computer operation.
• Fluency in English, both oral and written.