Merchant Operations Analyst

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Merchant Operations Analyst

Are you driven by the challenge of creating efficient processes and delivering impactful results? Do you excel in a fast-paced environment where teamwork and problem-solving are key? If you’re ready to take on the responsibility of ensuring seamless onboarding for merchants and contributing to a growing business, this role is for you. As a Compliance & Onboarding Coordinator in our Madrid office, you’ll play a pivotal role in managing KYC compliance and driving operational efficiency in merchant onboarding. This is an entry-level role with room for growth in an ambitious and innovative company.

What You’ll Be Doing

• Take ownership as the primary contact for merchants and sub-merchants, ensuring a smooth and effective onboarding experience
• Conduct detailed reviews and verification of KYC documents, maintaining high standards of accuracy and efficiency
• Collaborate with your team to to streamline the onboarding workflow, identify opportunities for process improvements and implement solutions that enhance the merchant journey
• Provide actionable insights and support to internal teams regarding KYC and onboarding processes

About You

• You take ownership of your tasks and are committed to delivering quality results
• You’re curious and enjoy finding creative solutions to improve processes and address challenges
• You communicate effectively and work well in a team-oriented environment
• You have a strong attention to detail and are comfortable solving operational issues
• You’re eager to learn more about compliance and KYC/CDD processes, and any relevant experience is a plus
• You’re fluent in English, and additional languages are an asset
• You’re available to work a rotating weekend schedule, including public holidays

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Madrid office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Please submit an English resume and application.