Senior Account Manager

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

We're looking for a Senior Account Manager who is passionate about technology and keen to be part of an agency and team with ambitious ideas.

Working as a core part of the cross-functional team, you’ll be one of the main point of contact for the client. Working closely with the Senior Account Director and the wider CRM team, you will be leading data-driven CRM campaigns (including emails and push notifications) and delivering toolkits that can be used by the different markets.

The successful candidate will work alongside all departments within the agency such as Creative and Strategy.

What you’ll be doing

On a day to day, you will…

• Be the main client point of contact for the client.
• Working with key clients you will understand and interpret their brief, challenging the ask when necessary to ensure VML are always delivering the best solution, pulling in other members of the team as and when required
• Writing and contributing to briefs, as well as interpreting information and developing insights to assist in the planning/creative process
• You’ll be presenting creative work to clients, taking and challenging feedback when necessary
• Also be working with the data team you will support data strategy development to ensure the optimum audience for CRM communications
• Working closely with the finance teams estimating/reconciling own projects and ensuring projects are delivered within budget, as well as supporting with end-of-month invoicing
• Partner with the implementation team ensuring campaign strategies are technically feasible within the CRM system
• Troubleshooting ad hoc issues and requests and issues
• Contributing to and supporting on larger strategic opportunities
• Maintaining essential team administration

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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