Senior Technical Writer (Docs)

About the Role

We are looking for an experienced Technical Writer with a strong background in Cloud and SAAS product documentation. The ideal candidate would have (mandatory) 7+ years of experience, great writing skills, extensive documentation experience (preferably) in Cloud and Networking technologies, is code literate (Python, C++, or Java), and is comfortable with developer documentation.

Essential Responsibilities

• Exhibits proficiency in writing technical documents, user instructions, and API writing

• Produce high-quality documentation

• Collaborate directly with product managers, developers, and UX/UI designers to gather necessary information and ensure the accuracy of the content

• Write easy-to-understand user interface text, online help and developer guides

• Create tutorials to help end-users use a variety of applications

• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities

• Create and maintain the information architecture

• Review and edit documentation produced by the team to ensure consistency in tone, style, and quality

• Ensure that all documentation is up-to-date, accurate, and relevant

• Gather and analyze feedback from users and internal stakeholders to continuously improve documentation quality

• Work closely with cross-functional teams, including Engineering, Product, Support, and Marketing to ensure alignment in documentation efforts

• Identify opportunities to improve documentation processes, tools, and workflows for increased efficiency and quality

Education

• Any Bachelor Degree (Computer Science, Engineering or equivalent preferred)

Experience

• 8 to 15+ years’ experience in a related role

• Proven working experience in UX writing for SAAS product companies.

• Experience in creating and managing API documentation.

Knowledge, Ability & Skills

• Excellent writing, editing, and communication skills

• Ability to deliver high-quality documentation, paying attention to detail for a global audience

• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

• Ability to quickly synthesize new technology and present it in a concise, meaningful manner

• Adaptable and self-motivated

• Good organizational and time-management skills

• Ability to effectively multitask and work well under pressure

If interested, please DM your resume. For your resume to be considered, make sure that your resume adheres to technical writing standards and does not have any typos. You will work closely with cross-functional teams to ensure that our documentation is clear, comprehensive, and user-friendly.