IT Specialist, Montreal

ABOUT US

Circle Medical is the fastest-growing telemedicine provider in the US and has seen incredible growth of over 100% per year over the past three years.

Circle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers, and designers, our medical practice and underlying technology have pioneered how people find and receive care.

More about us can be found on our website.

DESCRIPTION

If you are a dynamic Information Technology professional with a passion for technical support and services and a commitment to driving results, we want to hear from you. We are currently looking for an IT Specialist to join the IT team at Circle Medical Technologies. As we continue to grow, we are constantly searching for exceptional talent to be a part of our team. This position is based out of our Montreal, Quebec office.

The IT Specialist will be supporting IT systems across the organization, contributing to our mission to create the technology that enables quality, delightful primary care for everyone on the planet.

WHAT YOU’LL DO

• Manage the company’s device inventory and device enrollment system efficiently.
• Administer user accounts, ensuring seamless onboarding and offboarding processes.
• Conduct IT-related training sessions for new hires, users, and technical teams as required.
• Provide prompt technical support to end-users through the IT Helpdesk, resolving issues effectively.
• Oversee software apps and vendor inventory maintenance.
• Document problems and resolution procedures meticulously for future reference.
• Uphold company security policies and procedures to ensure compliance with relevant regulations.
• Report system downtime and performance issues promptly.
• Continuously update knowledge of IT best practices through ongoing education.

WHAT YOU’LL BRING

• College degree or equivalent work-related experience in Computer Science, Computer Management, or IT Computing
• Minimum of 5 years of experience in an IT role or similar position.
• Extensive experience with Apple and Windows devices.
• Relevant expertise in Mobile Device Management, particularly with Rippling and JAMF.
• Strong interest in information security and technological advancements.
• Demonstrated ability to think critically and creatively to solve problems.
• Proficiency in reporting and documentation skills.
• Excellent verbal and written communication abilities.

WHAT WILL GIVE YOU AN EDGE

• Good knowledge of security principles
• Familiarity with HIPAA regulations
• Working knowledge of Google Workspace and Apple MDM
• Basic programming skills (ie, ability to write scripts for automation)