Workplace Operations Manager - NYC

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Workplace Experience team's mission is to bring Plaids together by creating exceptional spaces, events, and programs. Our current workplace portfolio is spread across multiple locations (San Francisco, New York, D.C., Toronto, London, and Amsterdam) and contains two channels of Workplace: Operations and Events & Experiences.

We are a passionate group of people who care deeply about building an inspiring, efficient, and inclusive employee experience for Plaids. We hold ourselves to high standards and strive for operational excellence in all that we do. If you are as excited about creating a best-in-class employee experience at Plaid, then we’d love for you to apply for this role and connect with us to learn more about our Workplace Experience team.

In this role, you will oversee all day-to-day operations of Plaid’s NYC office including workplace services, facility maintenance and repair, janitorial, and food & beverage services. You will report directly to the Workplace Operations Lead and partner closely with Plaid's HR, TechOps, Legal, FP+A, and Employee Experience teams.

This role does require 5 days in-office in our NYC location.

Responsibilities

• Oversee day-to-day operations for Plaid’s NYC office, including workplace services (janitorial, food & beverage, etc.), facility maintenance, and repair.
• Manage and coach the NYC Workplace Specialist and support future team growth.
• Ensure the office is organized, clean, and operating smoothly to create a positive employee experience.
• Represent and influence Plaid’s culture in the office by building relationships and supporting employees.
• Lead space planning efforts to optimize office layout and seating arrangements in line with business needs.
• Routinely update and maintain the NYC Emergency Action Plan; educate employees on emergency protocols and resources.
• Source, manage and maintain relationships with all workplace vendors (e.g., food & beverage, janitorial, security, etc.).
• Collaborate closely with key internal stakeholders such as HR, TechOps, Legal, FP&A, and Workplace team members to ensure seamless operations.
• Collaborate with the Workplace Operations Lead to manage the annual budget for the NYC office and identify continue process/cost improvements
• Assist the Events & Experiences team with in-office events as needed.

Requirements

• 5-7 years of experience in Facilities or a similar role.
• Minimum 1-2 years of experience managing people and teams.
• Expert understanding of facilities operations, space planning, and vendor management.
• Strong customer service orientation and experience handling workplace requests and issues.
• Exceptional communication, organization, documentation, and attention to detail.
• Experience with ticketing systems and triaging Workplace requests.
• Ability to multitask and manage priorities in a fast-paced environment.