Mid-Market Account Manager

We partner with customers to help them build and scale the best applications on top of Plaid. At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, the UK, and Europe. Founded in 2013, the company is headquartered in San Francisco and has offices in New York, Washington D.C., London, and Amsterdam.

The Account Management team in Plaid’s Fintech customer segment leverages our deep technical, product, and industry knowledge to help our Fintech-focused customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers to shape how consumer and business interactions with their finances will drastically improve in the coming years.

Plaid is looking for a customer-facing professional to manage and grow our client relationships with a portfolio of territory customers in our Fintech segment. Many of these customers are long-term partners and drive significant revenue for Plaid. The Account Manager will be responsible for further deepening relationships and fostering the next stage of growth with these clients.

The right candidate is naturally adept at building strong partnerships and has demonstrated success owning and growing customer relationships with strategic clients, including developing a deep understanding of customer priorities, motives, and key drivers and cultivating senior stakeholder relationships; is deeply curious and solutions-oriented; and has demonstrated success working internally and cross-functionally to drive solutions for customers.

You will be your customers' primary point of contact and will work with them on all stages of integration, scaling, product expansion, and partnership management. You will be responsible for working directly with key stakeholders, from developers to executives, to help them create the applications that will empower businesses and consumers with their financial data.

Responsibilities

• Own the overall relationship with customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions.
• Manage partnership, commercial, and technical initiatives; develop and implement strategies that increase existing and new product adoption, engagement, and growth at scale to drive revenue.
• Lead key partnership initiatives, including ongoing checkpoints, quarterly business reviews, and technical escalations; identifying critical goals and key performance indicators to clearly understand and measure client satisfaction.
• Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications.
• Enable successful and consistent renewals to maintain existing segment revenue, as well as identify and execute new growth opportunities with customers in support of the Sales team.
• Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s.
• Partner and collaborate with internal cross-functional counterparts such as Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers.

Qualifications

• 4-6 years of relationship management experience.
• Experience managing customer portfolios in financial services or technology industries is a strong plus.
• Ability to partner with Sales teams to drive successful outcomes for Plaid customers; previous deal experience strongly preferred.
• Ability to collaborate closely with Plaid’s technical teams to ensure customer application launches are timely and successful; previous B2B technology experience is a strong plus
• A strong business generalist with an acute product sense and ability to drive revenue growth
• Ability to quickly understand new technologies and complex concepts
• Ability to solve complex customer challenges through creative problem-solving and collaboration with cross-functional teamsInterest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity