BPM intern (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our strong culture and non-vanilla personality.

💪 A Talent House.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, for that we need driven talent! And this is where your ride starts…

Your work-life opportunity:

You will join a dynamic and fast-growing operations team. The Partner Ops Product and Excellence department are responsible for ensuring excellence in the performance of the hundreds of thousands of partners that collaborate each day with Glovo.

You will be directly responsible for improving the Partners’ experience across their whole journey, making them grow and improve user UX, from the data perspective. The successful candidate must be a self-starter, results-oriented, analytical, and passionate about innovation and entrepreneurship. The role would mean not only providing data and insights to guide the team to make the right decisions.

THE JOURNEY

• Be responsible for the execution of the Onboarding process and Product Comms of Glovo’s Marketplace API
• Liaise with other departments and streams to attend integrator requests
• Contribute to a wide array of cross-functional projects with Tech, Product, Commercial and Operations.
• Execute and audit integration requests impacting the most quality of life of the important Partners in Glovo.
• Be the Point of Contact for queries related to integration activations
• Monitor and improve incident resolution pipeline for integrated Partners
• Support the Partner Ops team on local initiatives to work on improving key KPIs on integrated Partners

WHAT YOU WILL BRING TO THE RIDE

• Bachelor/Master’s degree in management, business administration, engineering, marketing
• No experience is required for this role
• Comfortable working in a fast-paced environment and hands-on
• Proficient in Google tools skills (Google sheets)
• Experience with API’s and SQL is a plus.
• Excellent written and oral communication skills, with fluency in English.
• Good vibes and team player

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🍔 Monthly Glovo credits to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!