Technical Account Manager, Enterprise

The Opportunity at Altana

We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Enterprise customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.

You Will

• Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
• Assist customers with in-depth analysis to optimize their experience and results.
• Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
• Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
• Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
• Be held accountable for effectively synthesizing and communicating feedback to the product team.
• Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities.

About You

• 5+ years of account management experience, ideally working with a complex data platform
• You can demonstrate a history of successfully expanding accounts year over year.
• You have a strong understanding of SaaS financial metrics, allowing you to make data-informed decisions.
• You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
• You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
• You exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives.
• Experience in the supply chain and logistics industry is a plus, although not required.

This role is based in London, England, UK with hybrid work flexibility and candidates must be within commuting distance from our Holborn office.