New Business Coordinator

Our mission is to make email better by spreading DMARC everywhere, but at our core, we’re people helping people. We’re a self-funded, global B Corp dedicated to upgrading the entire world’s email by making DMARC accessible to all. Being fully self-funded allows us to prioritize people over shareholders. We believe in the potential of everyone and strive to speak to that in all aspects of our company. At our heart, we are a sociocracy, and our unique structure allows us to radically innovate because all voices are heard.

As a New Business Coordinator, you will play a key role in supporting new business opportunities, facilitating ongoing renewals, and conducting essential market research. You will engage and educate a diverse range of customers, helping them understand the value of DMARC. You’ll contribute to growing DMARC adoption through a focus on country-specific development and advocacy. Please be prepared for a guided 90-day onboarding process, where you will be supported and fostered to learn your new role.

Who We’re Looking For

• Self-motivated and organized, with a proven ability to excel in remote work environments.You’re able to work independently and have the initiative to bring new ideas to share with the rest of the team.
• Communicator. Being able to work effectively in a remote environment is an opportunity for your communication skills to shine. Be comfortable with customer facing presentations and internal presentations, including Q&A sessions, as you will primarily interact with customers and your colleagues via email, instant messaging and virtual meetings.
• Curious and proactive, eager to learn about all aspects of DMARC and continuously expand your knowledge. You will be able to learn, question and work both individually and collaboratively with the support of the dmarcian team.
• Effective multitasker, capable of prioritizing tasks in a fast-paced environment with multiple projects, while thriving in an asynchronous work setting.
• Skilled in workflow development and self-management, with the ability to create and implement efficient processes to achieve goals.
• Culturally aligned and inclusive, embracing our company values while actively promoting diversity, equity, and inclusion in all interactions and initiatives.
• Preference will be given to candidates with experience in cybersecurity, the email ecosystem, DNS, and domain management. We are looking for a team member who is not only capable but also enthusiastic about contributing to a collaborative and inclusive workplace that values growth, learning, and diversity of thought.

Responsibilities:

• Gain deep knowledge of our offerings and effectively communicate how we can support a wide variety of customers, including non-technical individuals, small to medium-sized businesses, government agencies, and technical security teams.
• Manage and qualify inbound leads, developing and maintaining meaningful relationships with clients.
• Maintain a strong commitment to delivering high-quality, actionable market research and competitive analysts that supports our strategic US initiatives and helps drive informed decision-making.
• Coordinate both virtual and in-person events, including webinars and industry gatherings.
• Work cross-functionally to continuously refine processes and collateral, ensuring the smooth introduction of new products and services.
• Work effectively as a remote employee with a combination of discipline, organization, and effective communication.
• Expertise working within a CRM and transacting with customers through onboarding and renewal transactions, including upgrades and downgrades, and comfort in explaining plan differentiation and value adds of plan features.

Role Objectives:

• Build strong, collaborative relationships with clients, partners, and team members.
• Effectively qualify and process new business deals and renewals.
• Identify and propose opportunities to assist leadership in market research, strategic planning, and future product development.
• Cultivate US business and constructively collaborate with team members.
• Anticipate challenges and take a proactive approach to problem-solving, continuously improving company practices. This role is an excellent opportunity for someone who thrives in a dynamic, diverse environment and is passionate about contributing to an inclusive and collaborative workplace.