Customer Success Manager

Our Mission; We leverage cutting-edge AI to empower our video surveillance solutions. This dynamic combination enables us to create innovative and effective tools for enhancing security, surveillance, and situational awareness in urban environments. Our strength lies not just in our technology but in our collaboration with clients, communities, and forward-thinking partners. Together, we are shaping a future where safety is proactive, intelligent, and accessible to all.

Your day-to-day is...

Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in. Leading meetings with providers to deepen their partnership with Spacture AI, including driving patient bookings and new feature adoption. Being an expert on all Spacture AI products and making tailored recommendations to practices to improve setup. Using effective time management and account prioritization for consistent client outreach. Working closely with local sales and other teams across the business to optimize Spacture AI accounts.

You’ll be successful in this role if you have…

Bachelor’s degree or equivalent 1-2 years of professional experience in an SDR, business development, customer success or account management role Stellar communication and interpersonal skills Strong attention to detail, highly organized, and a quick, curious learner A high level of problem-solving and issue-resolution skills Ability to think on your feet and thrive in a dynamic, start-up environment