Account Executive, Small Business

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity?

As a Small Business Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

• Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment
• Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up-to-date knowledge of our product and processes
• Create your own demonstrations, tailored to client needs
• Engage in team development and mentoring
• Represent the voice of the customer to cross-functional partners, including Marketing and Product
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team

What skills do I need?

• 2+ years experience in closing role
• 1+ years selling SaaS products
• Experience in outbound prospecting
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Ability to close net new business in a competitive environment
• Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• Catered lunch every weekday, plus a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Flexible paid time off policy
• Healthcare stipend towards private health insurance for you and your partner/spouse
• MacBooks are our standard, but we also offer Windows for certain roles when needed

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.