Principal, Internal Communications

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position: Principal, Internal Communications

Coupang’s Corporate Communications team serves as the voice of the company informing the public about our latest innovations, services, and efforts to wow the customer. We are looking for creative, passionate communicators who can think from a company-wide perspective, helping us share Coupang’s story with the world.

What will you do?

Coupang is looking for a founding leader of Internal Communications. We are looking for a leader who will build our Internal Communications strategy in Taiwan from the ground up. In this role, you will be responsible for:

• Collaborating with leadership, Global Internal Communications and PR teams, and HR teams to align on communication goals, channel strategy, and messaging
• Developing and implementing communication strategies that can be applied across all levels of the business
• Creatively design, develop, and implement a highly engaging channel strategy that can be applied to various environments (corporate office, fulfillment centers, call centers, etc.)
• Collaborate closely with global Internal and External Communication teams to comprehensively understand how new programs and initiatives impact our employees, business goals and objectives, and company culture.

Essential Qualifications:

• 7 - 9 years of experience in Internal Communications
• High proficiency in English and Mandarin
• Ability to work with senior executives to develop key messages
• Ability to manage multiple tasks and to prioritize while paying attention to details.
• Ability to collaborate with various teams across the company
• Ability to communicate across all levels and multiple environments
• Effective interpersonal skills and relationship-building skills
• Strong verbal and written communication skills and ability to clearly articulate solutions

Recruitment Process

• Application Review - Technical Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.