Risk Operation Specialist

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance Risk team is looking for an experienced Risk Operation Specialist to control the risks of the Binance platform and users.

As an Agent within Risk Operations, you will be required to work through a number of pre-determined fraud alerts, email alerts, SMS alerts, and service requests to determine if recent account activity is of a fraudulent nature. You will complete your investigation using multiple resources including customer contact, reviewing account activity, account rating, phone matches, IP Search, and various websites, etc.

You will investigate at-risk accounts to avoid or reduce platform losses, and educate Customers on how to maintain security and strive for loss prevention for both our account and its Customers. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Agent within Risk Operations is organized, efficient, and driven, exhibits strong analytical skills , adapts well to change, and thrives in a collaborative team environment.

Responsibilities

• Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line and divisional levels
• Based on assigned queues, review accounts and determine the legitimacy of the account and account holder, the associated risk, and make sure all appropriate restriction and/or dismissal decisions are made on each account reviewed
• Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity
• Monitor account activity and find abnormal activities to stop any suspicious transactions in the account
• Contact account holders in an effort to verify activity and mitigate loss

Requirements

• Bachelor degree or above
• Knowledge or experience in cryptography is a plus
• Ability to make discretionary decisions based on research
• Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
• Ability to learn and adapt to new software technologiesKnowledge or experience in SQL/Datawind is a plus