Java L2 Support Specialist

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

Role and Responsibilities

• Take stock and ownership of customer-reported issues (typically in a case tracking system)
• Understand the issue/scenario reported in the case; seek clarification as necessary from Level 1 resource and/or case reporter
• Identify solutions for reported issues/scenarios from a knowledge base
• Communicate with the stakeholders within agreed turnaround times (TAT)
• Guide and respond to questions from Level 1 or Level 3 resources
• See logs/error messages provided in cases, relate them to code to arrive at possible solutions and suggest to case reporter, OR escalate to Level 3 support team as needed
• Reproduce reported issue/scenarios in a lab environment in an attempt to get more information and/or resolve the issue
• Create detailed bug reports in bug tracking system
• Document and prepare runbooks
• Monitor predefined jobs, processes, queues, DB procedures, log files/error messages, and alerts, as well as any other system components that are needed to monitor healthy functioning of the system
• Identify and suggest additional monitoring tools/processes that may support better upkeep of the system

Preferred Qualifications

• Bachelor’s degree (or local equivalent) and 1-3+ years of software development and production management experience required
• Solid knowledge of Unix/Linux environments; ability to monitor applications and verify logs to determine underlying issues
• Strong understanding of Java: ability to write simple code and identify bugs
• Experience with SQL, working in one relational database required; ability to understand and write SQL queries
• Computer Science concept of data structures in practical use cases
• Proven ability to problem solve in a development or production environment, including experience observing patterns, analyzing root cause, and proposing solutions
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with app dev teams and senior stakeholders
• Experience with and understanding of scripting languages such as Shell, Perl, JavaScript, Python, or similar
• Experience in the Financial Service Industry a plus
• Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud a plus
• Degree in Computer Science a plus
• Experience working with Kafka/MongoDB/Micro services based architecture a plus