Technical Account Manager EMEA

Hello, we are Atlan! 👋Atlan is the home for data teams worldwide, simplifying collaboration for diverse users—business, product, analysts, and engineers. Think of us as Salesforce for sales or GitHub for engineers.

Built by Data Teams, for Data Teams 💙We started as a data team solving complex challenges in healthcare and poverty. After 200+ projects, we faced the chaos of scaling data teams, leading us to build tools to make our own team more agile. This enabled us to complete projects like India’s National Data Platform—three years ahead of schedule. Realizing our tools could help others, Atlan was born to empower data teams globally.

Rapid Growth 🚀We’ve onboarded customers like HubSpot, Dropbox, and Nasdaq, expanded across 10+ countries, and is the leader in The Forrester Wave™ for Enterprise Data Catalogs.Backed by top investors, including Insight Partners, Salesforce Ventures, and Sequoia, we’re just getting started.

We Build with ❤️We believe data teams deserve better software. Data is chaotic, but work shouldn’t be! 🌟If you love what Superhuman, Slack, Notion, and Figma have done for the modern workplace, join us in building the future for data teams at Atlan!

Impact and Purpose:

• Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution.
• Partner with Industry Titans: Become a trusted advisor to Atlan's largest, most strategic customers, including Fortune 500 companies and industry leaders.
• Deliver Measurable Results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.
• Shape the Future: Make your voice heard! Influence the evolution of Atlan's solutions with your insights and expertise.

Your Mission:

• Trusted Advisor: Uncover your customers' unique needs, propose strategic solutions, and maximize their value from Atlan.
• Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.
• Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.
• Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.

What makes you a fit:

• Deep Expertise: 7+ years proven experience in Data Governance, Data Catalog, Data Quality or Modern Data, ideally as a Technical Account Manager (TAM), Technical Customer Success Manager, Solutions Architect (SA), or a Data Practitioner/Consultant.
• Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
• Technical Prowess: Possess a strong understanding of data management principles and technologies.
• Relationship Builder: You forge trust and rapport easily, becoming a trusted advisor to your customers.
• Strategic Mind: You can translate customer needs into actionable insights and product improvements.