Service Now Developer

About UsMerit’s verified identity ecosystem helps trusted organizations across government and enterprise solve critical real-world problems in workforce development, emergency services, licensing, education, defense readiness, and other sectors. Thousands of trusted organizations - including government agencies and nonprofits - use Merit for digital verification of credentials, licenses, training, and skills.

Using Merit, organizations can capture and certify people data in containers called merits (Watch this video to learn more: What is Merit?), and grant them to individuals. All of an individual’s merits are stored in one place, providing people agency over their verified data, giving people secure access, and selective sharing with other organizations.

By connecting organizations and individuals, the Merit Platform supports a robust verified identity network that serves as a source of truth and trust for entire industries; bringing visibility, liquidity, and trust to people’s data.

Florida Division of Emergency ManagementThe Florida Division of Emergency Management partnered with Merit to provide a fast, secure, paperless solution for the verification and time-tracking of thousands of volunteers and paid medical professionals assisting with the statewide COVID-19 vaccination efforts. As a result of our work together, FDEM was named a StateScoop 50 Award winner for the State IT Innovation of the Year.

Ohio Department of Education - Afterschool Child Enrichment (ACE) ProgramAfter the Ohio State Legislature created the $125M 2-year Afterschool Child Enrichment (ACE) educational savings account program, the Ohio Department of Education (ODE) contracted Merit to inform parents, guardians, and businesses about the new opportunity and eligibility requirements. Merit developed and delivered support systems, workflows, and digital assets for the ACE program. ODE issued digital credentials to parents and guardians certifying student eligibility, enabling them to use the grants with service providers listed in the Education Marketplace, and the Ohio ACE app is a single destination to view account balances and submit claims.

Virginia's Department of Professional and Occupational Regulation (DPOR)DPOR partnered with Merit to streamline licensing and digital credentialing for the more than 300,000 Virginia’s Department of Professional and Occupational Regulation (DPOR) partnered with Merit to streamline licensing and digital credentialing for the more than 300,000 professionals across more than 40 industries that are required to have a license to work. With Merit, those licenses are now digital, accessible, and easily verifiable by consumers and businesses.

Our ValuesMerit’s values are more than just words on paper – they permeate the company’s brand, culture, products, and even individual actions. Our values are:Everyone is a friend. We see opportunities everywhere because Merit has endless ways to grow the already vast and self-propagating Verified Identity graph.Building a network of truth and trust. Merit is modeling the real world of Verified Identity into a digital one, built on merits. Society values truth and merits represent the truth.A rising tide lifts all boats. We think about entire industries and how to make the most impact on people’s lives. When we succeed, our employees, partners, and everyone on Merit should succeed.Measure to meaningfully improve. Work is measured by output, not vanity metrics, and the things we do measure have goals.Use Merit to build Merit. The strength of the Merit network, platform, and company compounds with the addition of every partner, consumer, and employee.

Contractor Criteria

• Proven experience in implementing ServiceNow technology and developing scoped applications
• Certification in ServiceNow application development required
• Proficiency in Github and JIRA
• Strong understanding of ServiceNow scripting (JavaScript, GlideScript) and workflow design
• ServiceNow Flow Designer expertise
• Fundamentals understanding of Database Engineering
• Experience with ServiceNow integrations
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Ability to work effectively in a fast-paced, team-oriented environment

Scope of Work and Deliverables

• Develop technical solutions on the ServiceNow platform, ensuring that they meet the project specifications and are aligned with ITIL, ITSM, ITOM, GRC, SPM, and CMDB best practices
• Support all technical aspects and tool solution delivery, including application UI configuration, workflow configuration, scripting, API, and system integration of ServiceNow with other relevant applications
• Collaborate with Merit developers to ensure that all code is developed and maintained according to Merit best practices
• Utilize JIRA and other applicable project management tools for project tracking, issue management, and resource allocation
• Work closely with stakeholders to resolve ongoing functional issues Contribute to technical documentation, ensuring that it is accurate and up-to-date