Consultant - Clinical Operation Systems Implementation

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Clinical Operations to make Life Sciences organizations more productive and efficient? Veeva Systems is looking for driven, self-motivated Consultants with exposure to advising and implementing software solutions to help customers optimize their clinical operations in the cloud. Veeva Vault Clinical Suite is the only unified suite of applications (eTMF, CTMS, SSU, Payments) for clinical trial management from site selection to study archival, completely adapted for Pharmaceutical, Medical Device, Research Organizations, and Diagnostics Companies of all sizes. As a key member of our China Professional Services team, you will work side-by-side with customers and our solution architects to implement Vault Clinical Suite. In this role, you will lead the overall delivery of Vault Clinical Suite for our customers. You will define and drive business processes, lead the project team in delivering the solution, and guide our customers throughout the implementation programs.

As a Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry. Help us transform and bring innovation to Clinical Operations!

What You'll Do

• Participate in projects at life sciences or biotech companies designing and deploying Vault Clinical systems
• Rapidly configure and implement the Vault Clinical suite (Vault eTMF, Vault CTMS, and Payments), which is used to manage clinical processes and content in the cloud
• Lead requirements workshops: design, prototype, configure, and document content management and/or data solutions
• Project management, including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
• Ensure customer success from beginning to end of the engagement life cycle
• Mentor project team and junior consultants
• Assist presales/sales teams in defining scope, cost, and estimations

Requirements

• Strong written and verbal communication skills in both Chinese and English
• 5+ years’ experience with a minimum of 3 years in either IT consulting / professional services environment or in a System Administration / IT Business Partner role for life sciences Clinical operations departments
• Relevant knowledge of Drug Clinical Operations processes and regulations
• Experience with content and/or data management systems with the ability to comprehend and translate business requirements and create corresponding solution designs
• Demonstrated work history in stakeholder management, critical thinking skills, and ability to conduct complex communications in a wide variety of settings and audiences
• Ability to travel 25-50% within China
• Candidate must be based in Shanghai and have the legal right to work

Nice to Have

• Direct experience with systems such as regulated systems or data-driven applications such as Veeva Vault solutions, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection, and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore, and eReg, NextDocs, Documentum, SharePoint or other technologies used in the management of clinical studies
• Consulting experience
• Project Management skills and PMP certification are a plus
• Life Science, computer science, biochemical and mechanical engineers, or related degree
• SaaS/Cloud experience