Customer Experience, Programs, & Strategy MBA Intern (Summer 2025)

*This is an 11-week (June 2nd-August 15th, 2025) paid internship experience out of our Boston, MA headquarters. *

Klaviyo is looking for a Customer Experience, Programs, & Strategy MBA Intern to join our Customer Experience Management team and help execute solutions that effectively resolve customer pain points and enhance the overall experience. In this role, you’ll collect and analyze customer feedback, investigate customer pain points, collaborate with various stakeholders (Product, Marketing, and Customer Success) to develop and implement strategies that address these issues.

You’ll work closely with our Customer teams (Voice of Customer, CX Strategy, and CX Programs), and have the opportunity to shape and enhance digital customer experiences, making a direct impact on customer satisfaction and company growth. You'll gain valuable skills in customer insight analysis, strategic problem-solving, and digital-first CX innovation, all while working in a dynamic and collaborative environment.

How you will make a difference:

• Gather, analyze, and evaluate customer feedback to identify trends and key pain points
• Collaborate with the team and stakeholders to develop strategies that address identified customer issues
• Help execute digital-first solutions that improve the customer experience and ensure pain points are resolved
• Work with technologies such as survey platforms, and/or analytics tools to track and analyze customer data, customer journey management and mapping tools, marketing communication platforms, etc.
• Participate in brainstorming sessions and provide insights to refine and optimize the overall customer journey
• Assist in communication and coordination across departments to ensure a cohesive and consistent customer experience

Who you are:

• Current student of a 2-year MBA program graduating between December 2025 and August 2026
• Have at least two years of previous work experience
• Have owned a program or project that involved cross-functional stakeholders and strategy to drive business results
• Are familiar with or interested in customer experience, customer insights and analysis, or customer marketing
• Data-driven, with ability to conduct analysis & leverage data to build recommendations
• Resonate with Klaviyo’s company values: always learning, customer-first, ambitious, remarkable, collaborative, make the world more equitable, and ownership

We’d love to hear from you if you:

• Have experience working in customer success management, support, or customer marketing, or an undergraduate degree in business or marketing
• You have experience working with and understanding customer data such as surveys, adoption and product data, and customer journeys.

Compensation:

$44.00-$44.00 USD per hour