Senior User Researcher

ABOUT THE ROLE

Peloton is seeking a Senior User Researcher to support the innovation, iteration, and optimization of our Bike, Tread, and Row hardware. This Senior User Researcher will work directly with Product Managers, Industrial Designers, Mechanical Engineers, and Product Designers to better understand how users are interacting with Peloton hardware products through user research and testing to inform and evaluate new features and experiences developed by the Product teams. This person will also apply their skills to conduct user research on software and the interaction between hardware and software, as needed. This role will work across Peloton Product teams and will report to the Director, User Research.

YOUR DAILY IMPACT AT PELOTON

• Continually evolve our process for organizing User research and testing across multiple Product teams and multiple User Researchers, ensuring appropriate prioritization of projects, and crafting and managing short- and long-term research plans.
• Collaborate with Product Managers, Industrial designers, and Engineers to identify hardware user research goals based on ambiguous problem statements, and then scope, plan, and execute research to address those goals.
• Collaborate with Product Managers, Product designers, and Engineers to scope, plan, and execute software research, as needed.
• Partner with research operations to source participants for user testing and handle logistics and schedules around live, in person or remote testing.
• Conduct user research for hardware and software, and the interaction between the two ● Conduct user research on design mockups, prototypes, beta versions, and finished products and features supplied by the Product teams.
• Compile and present findings to the relevant partners in a clear and concrete way they can use to make strategic product decisions and design product improvements.
• Evolve Peloton’s existing user-experience research infrastructure to ensure conducting in-office, virtual, and field user testing is seamless, efficient, and easy to analyze and report on. ● Conduct qualitative and quantitative research using a range of tools and approaches (e.g. interviews, ethnography, card sorting, surveys) to answer user research questions and produce new insights.
• Help to formulate research documentation to better understand Peloton-specific user behavior. ● Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects.

WHAT YOU BRING TO PELOTON

• 5+ years of User Research and Testing experience
• Experience planning, coordinating, and conducting hardware and software user research ● Experience writing and conducting user interviews
• Experience analyzing research findings and reporting concise and concrete insights and recommendations
• Experience developing processes to organize work across multiple people and teams ● Experience with remote and in-person user research methodologies
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a team environment
• Exceptional communication and storytelling skills
• Self Starter; ability to act autonomously
• Constant attention to detail
• Can provide work samples focused on User Research and Testing
• Bonus: Degree in Human Factors, Ergonomics, Anthropometry, or Human Computer Interaction, or equivalent experience
• Bonus: Experience writing, fielding and analyzing quantitative surveys

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