VP of Strategic Accounts, Food, Hospitality and Retail

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of thousands of experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities.

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annual Recurring Revenue (ARR) of $100 million and continue to grow at speed. Operating as a profitable business, we maintain near complete ownership, with a firm foundation built on creating long-term shareholder value. We are excited to offer substantial equity compensation as part of our commitment to our team, presenting life-changing opportunities for our partners.

About The Role

The mission of the Client Services team is to position Invisible as the trusted advisor to the leadership teams of the world’s most influential organizations, helping them translate innovation into seamless execution. We begin by deeply understanding our client’s needs, and then translate those needs into seamlessly integrated ‘human + technology’ solutions that can unlock exponential business value.

What You’ll Do

As a VP of Strategic Accounts, you will play a critical role in maintaining and expanding client relationships within Invisible’s most strategic accounts. You’ll act as a thought partner to senior executives at some of the world's most influential companies, helping them navigate complex technical and operational challenges facing their organizations.

You will own a small set of multi-million dollar ARR accounts (2-4 accounts max), and focus on solving problems for which there is no “off-the-shelf” or “cookie-cutter” solution. You’ll be challenged to find the root cause of the problem, and develop solutions leveraging Invisible’s unique capabilities.

As such, this is not a “cookie-cutter” account management role - you’ll have a high degree of autonomy in how you shape this role. Critical to your success will be the ability to build trust-based relationships with both your clients, as well as cross-functional teams at Invisible (Growth, Operations, Technology, Finance, and Marketing). Note: This is an individual contributor role that acts as the “CEO” of the account. It demands a high level of cross functional collaboration but for avoidance of doubt, is an IC role with a growth path towards leadership as the business expands.

• Build C-suite relationships with Invisible’s most strategic clients
• Coordinate executive business reviews
• Maintain high customer satisfaction (CSAT levels)
• Grow and manage a pipeline of business, from generating new leads at existing clients to negotiating and closing commercial opportunities
• Closely collaborates with internal stakeholders (Product, Technology, Operations, Marketing, and leadership) to develop solutions to meet your clients’ needs
• Lead account planning process, bringing together cross-functional stakeholders

What We Need

• At least 12 years of experience in quota-carrying sales and account management roles at Managed Services, Professional Services, or SaaS companies
• Strong executive presence, and track record of earning trust from C-suite executives at Fortune 500 companies
• Strong written and verbal communication, and experience presenting to senior executives and board members
• Operate with a high degree of autonomy
• History of executing complex deals with large enterprises (>10M ARR), using a consultative sales approach
• Working in highly technical environments, with experience in the Food, Hospitality, Retail and Real Estate industries

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners. With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership. Moreover, our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan. This ensures a clear path for those who choose to sell their stake in the company.

Compensation:

• Base: $170,000
• Base + Bonus Target: $250,000
• This role is eligible to participate in Invisible’s equity plan.

The amount listed above is the expected annual base salary for this role, subject to change.

Country Hiring Guidelines:

*Invisible hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. *

Privacy Policy:

All candidates and residents of California may visit our Recruitment Privacy Policy and Notice at Collection here*. *

Accessibility Statement:

We are committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at [email protected]*. *

Equal Opportunity Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

You may view Invisible Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on the corresponding links.

*Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us. *