Inbound Call Advisor

Inbound Call Advisor| Home Made

Join our diverse team of Sales Professionals and be a key part of revolutionising the renting experience for our customers!

In this role, you will be the first point of contact with our potential renters and the first part of our sales process. You'll be qualifying warm leads through inbound and outbound calls, to understand what our customers are looking for and ultimately match them to their ideal new home!

Working hours: Rotas are set in advance - Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return.

Office location: London Southwark, this is a full time office-based role (close to Southwark, Waterloo and Blackfriars stations)

Salary: Base Salary £23k, £30k OTE (uncapped)

The Job:

Speaking to prospective renters over the phone, via WhatsApp and email to help them find their new home
Working through inbound and outbound call lists
Cross selling on properties that likely fit their needs better, but may be in a slightly different location
Confidently talk through promotions with customers and how these can benefit them
Be an expert in each development, able to talk through key components of properties and the local area
Work as part of a team to ensure targets are met
Ensure each prospective renter ultimately gets booked in for a viewing at the time that suits them and feels excited about their property search.

About You:

You enjoy the world of sales and is always shooting for that next goal
You are an excellent communicator with the ability to build rapport with a range of customers
You are results-driven, looking to surpass targets
You love to learn and are keen to expand within the role
Exceptional written and spoken verbal communication skills

Benefits of working with us:

Annual Leave: 24 days leave + your birthday off!
Modern, state of the art offices
Employee Perks: discounts for stores, cinema etc
Yearly Half Day Charity Day
Office Social Events (Summer and Winter Parties)
Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
Mental Health First Aiders
On site Gym access, showers (towels & shower gel), and indoor bike storage
Weekly Friday 5pm Happy Hour in the office
Opportunities to upskill in your career through our Learning and Development Programme

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email protected].