Lead, GTM Incentive Management & Analysis

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The GTM/Client Operations team works cross-functionally to bring excellence to the way FareHarbor’s client-facing teams operate. As a Lead, GTM Incentive Management & Analysis, you will play a crucial role in shaping our sales incentive structures and optimizing our sales strategy through data-driven insights. You will be responsible for end-to-end management of our global incentive compensation programs, partnering with leadership and cross-functional teams to design, implement, and refine incentive programs. Beyond incentive management, you will take a lead role in analyzing sales performance data to uncover trends, identify opportunities, and provide actionable insights. Your work will directly inform strategic decision-making and help drive revenue growth by optimizing sales processes and initiatives, contributing to the overall growth and success of the organization.

What you’ll do here:

• Incentive Management

  • Own our Global Commissions process and ICM system by working with relevant teams to improve visibility and accuracy, and scale our capabilities to offer varying commission models across the organization
  • Partner with Sales leadership globally to design the infrastructure supporting our incentive programs
  • Partner cross functionally with leadership, Business Intelligence, Finance, etc. to ensure payouts are timely and accurate
  • Provide regular analysis and reporting on the effectiveness of incentive programs, making data-driven recommendations for adjustments and improvements
  • Create, test, analyze, and implement new incentive models to help motivate sales team

• Sales Analysis

  • Perform in-depth analysis to identify trends and areas of opportunity as it relates to sales
  • Enable the development of new metrics and reports in collaboration with commercial leaders and our Analytics team to provide leadership with the tools necessary to make educated and informed decisions
  • Present findings and actionable insights to senior leadership to drive strategic decision-making
  • Analyze sales performance and productivity data to inform and optimize sales strategies, processes, and initiatives

• Maintain our existing operational Sales systems

  • Serve as a ‘configuration owner’ for key Sales software(s)
  • Quickly resolve reactive system issues
  • Ensure all documentation is current and thorough
  • Manage vendor relationships as needed

• Assist with ad-hoc projects across the GTM/Client Operations team

Requirements:

• 7+ years of experience in designing, implementing, and managing sales incentive programs
• 7+ years in sales data analysis, including identifying trends, providing actionable insights, and making decisions based on sales analysis
• Proficiency working with data-focused teams (i.e. Data Engineering)
• Proficiency in implementing, optimizing, and troubleshooting Sales systems, including ICM (Spiff preferred) and CRM systems
• Excellent written, visual, and verbal communication skills
• Excellent stakeholder management skills
• An appetite for “getting in the weeds”
• Experience working at a high-growth SaaS company preferred
• Demonstrate FareHarbor’s core values

Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $88,000-$132,000, plus 10% bonus potential

Application Deadline: September 18th, 2024

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.