Product Operations Analyst

What You Will Do:

As a Product Operations Analyst at Moveworks, you will be a core pillar of the product management team working closely with Product Leads at Moveworks to drive operational excellence between Product and our customer-facing teams. You will also support Product Managers to make high-quality, data-advised decisions, as well as scale product knowledge throughout the organization.

• Coordinate key special projects between Product and Engineering
• Coordinate product documentation needs as part of the product lifecycle to ensure customers have the appropriate context on new releases and how the product works
• Support operations to communicate product roadmap
• Support operations to manage feature requests
• Support operations to manage customer escalations

Who You Are:

• 2 - 4 yrs of Exp with managing product operations
• Excited to establish and execute processes in an constantly evolving environment
• Ability to think strategically and roll up your sleeves to get things done
• Strong interest in learning about an enterprise, machine-learning product and making an impact within a fast growing organization.
• You embody the principles of operational excellence, and have a track record of leading and delivering end-to-end execution of complex programs.
• You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholder and build meaningful relationships
• You are adept at building empathy for your internal/external stakeholders, and you tailor your approach based on your audience.
• You are capable of navigating ambiguity, and you get energy from creating structure and processes to facilitate decision-making.
• You have a talent for communication and an ability to explain dense, technical topics to non-technical stakeholders.
• You have a point of view on how to improve our processes, and the initiative to drive these improvements.
• You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed
• Experience in leveraging tools like Notion and Salesforce is a strong plus.