Head of Partnerships

*Location: *US, remote

Form of employment: Contract of employment or B2B contract (self-employed).

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is in the world's top 5 most popular live chat solutions, and our goal is to become no. 1.
• We are among the Top 50 AI and Top 50 Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population. This means 27 million queries to our API daily and over 500k WebSocket connections in the peak time.
• Currently, we hire over 180 fantastic people.
• In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)
• In June 2023, our monthly MRR exceeded $1M.

*By joining Tidio as a Head of Partnerships, you will become a crucial member of our international marketing team and a lead for the team of 2 people. You will take ownership of developing and managing partnerships field (agencies, and platforms) to drive growth and enhance Tidio's market presence. *

As the Head of Partnerships, you will:

• Create and implement a comprehensive partnership strategy and outreach to drive business growth.
• Identify and pursue new platforms, agencies, and affiliates for partnerships that align with the company’s strategic goals and maintain existing partnerships.
• Build and manage a partnerships pipeline.
• Led a team of 2 partnership managers.
• Represent the company at IRL and virtual events to network with potential partners.
• Work closely with product, sales, and marketing teams to integrate partnership activities with overall business strategies.
• Stay up to date with industry trends to improve partnership strategies continuously.

You are the perfect fit if you have:

• 8+ years of experience in the partnerships field and leadership skills.
• Proven track record of developing and managing strategic partnerships that drive significant business results.
• Strong strategic thinking and analytical skills, with the ability to identify and capitalize on market opportunities.
• Exceptional relationship-building and interpersonal skills.
• Excellent negotiation and contract management skills.
• Ability to influence and drive people toward common goals.
• A proactive approach to driving initiatives and improvements.

We would like to offer you:

• Opportunity to contribute to our vision of making customer experience frictionless for everyone! -Our product is now used by 4% of the global population, and we want to grow it by leading the AI revolution in customer support. Are you in for the ride?
• Possibility to spread your wings developing the crucial field for the company’s growth.
• Work with an experienced and international team that continually shares knowledge and is not afraid of testing new solutions.
• Contract form according to your preferences (B2B or contract of employment) + ESOP.
• Remote-first work with flexible hours.
• Great development opportunities – company-supported courses and conferences.
• 26 days off guaranteed in a year.
• Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs.
• Sport & wellness benefit or its financial equivalent.
• Private medical care or its financial equivalent.
• Mental well-being program – individual therapy sessions and resources for employees.
• Free access to one of the most popular e-book/audiobook services.
• Regular integration events (company-wide meetings, team events).

What happens when you send your CV?

• Video call with the recruiter about the position and the team.
• Interview with the Hiring Manager and the recruiter.
• A recruitment assignment.
• Call with feedback on the task with additional questions together with the HM.
• Meeting the team.
• Offer and fireworks ;)

Don't hesitate and apply right away!

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.