Consultant - Professional Service

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is a California-based leading cloud solutions provider for the life sciences industry. Veeva made a big push into Shanghai in 2011, and the booming success of Veeva China is due to the company's product success and focus on employee success.

This role will be producing deliverables throughout the full lifecycle delivery of the Veeva application to a wide range of Life Sciences clients. Most time you will have responsibilities for requirement analysis and solution design of the project.

What You'll Do

• Serving as the critical bridge between internal and external product stakeholders and software development teams
• Gathering business and technical requirements in a manner that drives the right conversations upfront to meet needs while limiting rework
• Possessing business and technical knowledge to communicate effectively with customers
• Having an analytical mind to ensure they have a complete picture of the client's software needs
• Managing relationships with clients and stakeholders with strong negotiation skills
• Acting as a liaison with end-user clients during the development of software requirements, designs, and test procedures
• Possessing excellent problem solving and analytical skills to provide optimal solutions
• Writing and maintaining useful documentation for both technical and non-technical audiences
• Helping create Requirement Traceability Matrices from test procedures back to requirements and customer specifications
• Delivering implementation solutions in the fields of commercial life science, such as analysis of customer requirements, providing proposals to resolve the customer demands in the delivery process, or support team in the pre-sales phase.

Requirements

• A bachelor or master’s degree in Computer Science or Life Science Industry
• 3+ years experience in the Life Sciences
• 5+ years experience in customer-facing and business analyst experience
• Knowledge of the product implementation process
• Strong customer service skills and communication skills
• Open-minded and team spirit; excellent innovation capability
• Smart and eager to learn new things, ability to work independently in a fast-moving environment
• Negotiation skills and the ability to develop strong working relationships
• Commercial and business awareness
• Good communication skills – both written and verbal in English
• A keen eye for detail and desire to probe further into data
• Ability to stick to time constraints
• Excellent facilitator and communicator
• Familiar with agile processes and how to work well with a scrum team

Nice to Have

• Experience in CRM products/solutions
• Experience in WeChat Implementation Project Management

Perks & Benefits

• Christmas Holiday