Customer Support

Aethir is the only Enterprise-grade AI-focused GPU-as-a-service provider in the market. Its decentralized cloud computing infrastructure allows GPU providers (containers) to meet Enterprise clients who need powerful GPU chips for professional AI/ML tasks. Thanks to a constantly growing network of over 40,000 top-shelf GPUs, including 3,000 NVIDIA H100s, Aethir is able to provide enterprise-grade GPU computing wherever it’s needed, at scale.

Backed by leading Web3 investors like Framework Ventures, Merit Circle, Hashkey, Animoca Brands, Sanctor Capital, Infinity Ventures Crypto (IVC), and others, with over $130M in funds raised for the ecosystem, Aethir is paving the way for the future of decentralized computing.

We are looking for a dedicated individual to join our 24/7 After Support team. The ideal candidate will have experience providing technical support for cloud technologies and a strong proficiency in Linux (Ubuntu and CentOS) platforms, networking protocols, and troubleshooting skills.

Responsibilities:

• Provide comprehensive after-sales support to our clients, addressing technical issues related to our cloud technologies and services in a timely and efficient manner.

• Monitor system alerts and respond to incidents, ensuring minimal downtime and optimal performance.

• Collaborate with cross-functional teams to escalate and resolve complex technical issues.

• Document support activities and contribute to knowledge base articles for internal and external use.

• Participate in on-call rotations to provide after-hours support and respond to emergencies as needed.

• Work in shifts to ensure continuous support coverage and meet client needs around the clock.

• Maintain strong client relationships by providing exceptional customer service and timely updates on issue resolution.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

• Proven experience in technical support roles, preferably in a cloud computing environment.

• Strong knowledge of Linux (Ubuntu and CentOS) platforms, shell scripting, and networking protocols.

• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.

• Effective communication skills and ability to work well under pressure in a fast-paced environment.

• Experience with ticketing systems and remote support tools is a plus.

• Willingness to work flexible hours and participate in on-call rotations.

• Willing to work night shift if required, shift timings are as follow: am: 8am-5pm, noon: 4pm-1am, midnight: 12am-9am

Benefits

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Work within a Global and Local Team
• Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.