Front Desk Hero / Heroine (Multiple Location)

Job Description
i. Front-desk management and facility management:

1. Meet and greet potential and existing members when they walk into our space and assist them with any queries.
2. Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails).
3. Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest is properly signed-in via iPad registration.
4. Receive and notify members on documents/packages and distribute them accordingly.
5. Monitor office supplies and place orders when necessary.
6. To cover the front desk counter during WORQ operation hours and as needed at the Company's discretion.
7. Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.
8. Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience.
9. Keep the front desk organized and clean.
10. Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc.

ii. Building Management and Operation:

1. Ensure that our event space is all prepped and assist with event logistics.
2. Ensure all building-specific forms are up to date.

iii. Community Engagement and Events:

1. Register new members , guests and maintain the database of existing members.
2. Be the Ambassador to tour our guests around our space-promoting a fun yet innovative space in Malaysia.

iv. Ad hoc tasks as and when assigned by superior

Qualifications

1. Excellent command of spoken and written English
2. Excellent customer service
3. Basic computer skills (Google Suite)
4. Enthusiastic about learning and working in a team
5. Bubbly personality and love interacting with others

Additional Information

Bonus points if you have:

1. An entrepreneurial mindset
2. A sharp mind and positive attitude