Solution Engineer

“Please note, this isn't a software engineering role. As a Solution Engineer, you'll dive deep into our customers' needs, crafting innovative, end-to-end solutions using the Instabase platform. If you're passionate about blending tech with customer success, this is the role for you!”

Our Solution Engineering Team is the foundation of our customer’s experience and success with Instabase. This founding team will develop custom end-to-end solutions to the most critical and strategic NP-hard problems for our customer’s operations and build apps on the Instabase AiHub platform.

As a Solutions Engineer, reporting into Instabase Professional Service Organization,

• You’ll play a massive role in supporting the largest global enterprise as we expand into new sectors/industries.
• You’ll grow alongside and architect new solutions. You’ll use Instabase AIHub platform to solve AI use cases that are fundamental to extend our library of apps, incorporating custom requests/input from our customers.

What you'll do:

• Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions
• Deliver an exceptional post-sales customer experience
• Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting
• Work with APIs and databases to integrate with other systems and technologies
• Develop and implement production-grade solution within the customer’s environment
• Assist in troubleshooting and resolving technical issues that may arise during the implementation process
• Provide technical training and support to customers and team members
• Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases
• Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles
• Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience

About you:

• Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts.
• Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers
• Experience in Python scripting

• Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB

• Experience in working on the Instabase platform or similar automation platforms

• Excellent problem-solving skills and ability to troubleshoot technical issues

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders

• Ability to work in a fast-paced environment and manage multiple projects simultaneously

• Strong attention to detail and ability to deliver high-quality work