Technical Writer

Do You Make the Cut?

Job Summary:

The Technical Writer will be responsible for creating and maintaining comprehensive documentation that captures the product flows and setups for each customer environment. This role requires a deep understanding of our conversational AI products and a knack for translating complex technical concepts into clear, user-friendly documentation.

As a Technical Writer, you will be responsible for:

• Proven experience (3+ years) as a Technical Content Writer, preferably in a technology-focused environment.
• Develop and maintain detailed documentation for all product flows and setups specific to each customer environment.
• Collaborate with engineering, product management, and customer success teams to gather information and ensure accuracy in documentation.
• Create user manuals, installation guides, API documentation, and other technical documents.
• Ensure all documentation is up-to-date with the latest product features and updates.
• Work closely with the engineering team to understand the technical aspects of our products and translate them into clear, concise documentation.
• Assist in the development of templates and standards for technical documentation.
• Conduct regular reviews and updates of documentation to ensure consistency and accuracy.
• Provide documentation support during customer onboarding and implementation phases.
• Continuously improve documentation processes and tools to enhance productivity and quality.

Qualifications:

• Bachelor’s degree in Technical Writing, Computer Science, Engineering, or a related field.
• Proven experience as a Technical Writer, preferably in the software or technology industry.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to write in a clear, concise, and engaging manner.
• Proficiency in using documentation tools
• Familiarity with version control systems (e.g., Git) and documentation platforms (e.g., Confluence).
• Ability to understand and explain complex technical concepts to both technical and non-technical audiences.
• Experience with conversational AI or related technologies is a plus.
• Strong organizational skills and ability to manage multiple projects simultaneously.

Desired Skills:

• Experience working in an Agile development environment.
• Basic knowledge of programming languages (e.g., node.js) and APIs.
• Ability to create visual aids such as diagrams, screenshots, and flowcharts to enhance documentation.
• Strong problem-solving skills and ability to work independently.

Benefits

• Remote First Policy
• Comprehensive Insurance Policy
• A chance to have a huge impact early in your career