Customer Success Manager

Why You're Important To Us:

As a Customer Success Manager, you will help senior leaders at some of the largest, most recognisable brands in the world solve their most pressing digital problems through our cutting edge software platform. The role involves a consultative and holistic approach to both digital marketing and client management — including building out comprehensive marketing strategies, executing and optimising those strategies, all while delivering next-level results and service.

You will be a strong leader who is looking to directly impact the digital marketing strategy of some of the top logos in history, and have a lot of fun while doing it.

If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.

This position is in-office for 3 days a week out of our office in the Soho area.

Day In The Life:

• Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
• Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services

You Will Stand Out With:

• 2+ years of experience in client services, account management and/or digital marketing
• Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
• Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
• Detail-oriented with the ability to project manage, set priorities and stay organised when managing multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team
• Entrepreneurial spirit with with a healthy dose of humility

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Learn More About Our Company, Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Gucci, Lenovo, Cole Haan, HelloFresh and more
• Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and in-office weekly catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional and personal development
• Generous PTO package, National Holiday closures, Summer Fridays, Parental Leave, and more!

RESPECT PEOPLE, PRIVACY, IDEAS:

• Proud to be an equal opportunity and safe workplace
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status