Senior Product Manager, Optimization Insights & Performance

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Product Manager, Optimization Insights & Performance

In building the most customer-focused financial technology platform, Adyen has an automation-first approach to optimizing the full payment flow. Through leveraging a suite of machine-learning models, we optimize for the outcome that maximizes conversion for our merchants, whilst minimizing costs. We build tools that enable the best possible shopper experience when it comes to payments and help our merchants squeeze more revenue out of every transaction while having fraud risks under control.

We are looking for an experienced Product Manager to lead the insights and performance management products of our Risk & Revenue optimization suite. Your role is to define and build data products that deliver actionable performance optimization insights for our merchants. You are also responsible for defining and implementing the north star metrics and insights that Adyen’s machine learning teams use to evaluate their product success and to develop their product roadmaps. This role is a special opportunity for someone who enjoys operating at multiple levels of a business and with a wide range of cross-functional teams and stakeholders, from developing a deep understanding of payments performance and of our machine learning products to simplifying the complexity behind them into a coherent merchant narrative around the value that they bring to our merchants.

What you'll do

• You will be responsible for defining the way Adyen defines and measures success of its Revenue & Risk Optimization products
• You will be responsible for how Adyen measures and represents the value of its Revenue & Risk Optimization products towards merchants
• You will be responsible for the discovery, building, and delivery of actionable data products for our merchants to identify and activate revenue and risk optimization opportunities
• You will own performance measurement frameworks for a wide range of machine learning products including Risk Analysis and Fraud Detection, Authentication Optimization, Payment Acceptance and Fraud dispute and management
• You will be an evangelist of our Revenue & Risk Optimization products, their impact, and our culture to colleagues, customers, and partners
• You will set a high bar in performance measurement quality and build a strong data-driven culture for our teams
• You will work collaboratively with other product managers, data scientists, engineers, analytics teams, account managers, Sales and Marketing teams, and our customers

Who you are

• You have conceived of and launched successful products at scale with quantifiable value to large enterprise customers (8+ years in product management)
• You have experience in one or more of the following: big data, machine learning, artificial intelligence, experimentation, data analytics
• You have experience in the world of ecommerce, payments, fintech
• You can guide an engineering team with the right questions to answer, turn those answers into business value, and leverage analytics to drive product decisions
• You can take complex technical products and simplify them into intuitive and valuable user experiences
• You have excellent organizational and communication skills and know how to manage a project from conception to maturity
• You can successfully operate in a global organization working with teams across different offices and timezones
• You are a quick learner and take a ‘launch fast and iterate’ approach to tackling problems
• You love to act as a mentor and help guide talent to make optimal decisions
• You take pride in putting your team first, you value teams over ego

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.